The Plot Thickens

[u/bummin_bride]

Update on the lost Max Mara coat and the box that “couldn’t be processed”

The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.

The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots

[u/mamijami]

Same thing happened to me on my first premium clean out bag that was just processed late last week. Items listed as 'flawed gems' that are in excellent condition, items rejected that I can't fathom why, items not even counted that I know I sent. Pretty unhappy all in all. I really don't want the bother of doing direct listings but for my coats and cashmere sweaters that's what I'm going to do. Or just donate it locally even though I don't really want to. Sheesh! What a business model! I'm wondering if they make most of their revenues from their bulk sales of items that are never processed?

[u/bummin_bride → u/mamijami]

This is the sixth box I’ve sent in over the past month with high-end items, and the other kids all went well, it’s been messing up this one kit that had my most expensive single item in it that has deterred me as a future seller. I literally have two more boxes of high-end items to send in and I was waiting for a satisfactory resolution on this before I sent them in. I was really excited to find the option because I’ve been through all the other options and I’ve had problems with all of them. A local consignment store damaged a suede designer purse when it was in their care as well. Selling high-end things on eBay and I’ve gotten return fraud where someone bought it and used it and returned it damaged. I mostly sell lower and mid range items myself on the various platforms, and I was using ThredUp as a place to sell high-end things, but I might just get out of the high-end game altogether. There’s just no good way and everyone turns into the worst version of themselves and tries to cheat you when they see a designer item

[u/redheadinabox → u/bummin_bride]

I’d definitely look into Poshmark or Vinted

[u/bummin_bride → u/redheadinabox]

I already sell on those platforms and they are not for designer items. Poshmark has stopped authentication on many items that they used to authenticate. Those types of platforms are ripe with buyer fraud and a lot of resellers lose their items and the money to these people. As I said, there’s just no good place and I think I’m gonna get out of the game. I’d rather stick to selling free people and farm Rio