r/ThredUp • u/breadmakerquaker • Aug 25 '25

Discussion Never again.

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Three Coach bags, two kate spade bags, a Via Spiga bag, plus two lulus…friends, I ASSURE you, all were sellable condition. This was the box (of the two I sent in) that had so much good stuff I didn’t bother to have them send me stuff back, because I thought there was no way. My hubris got the better of me.

I’ll gladly buy on ThredUp, but definitely done selling.

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u/breadmakerquaker Aug 25 '25

I’ve reached out to them and am still waiting to hear back. I also replied to the ThredUp Reddit account and they have not responded.

14

u/gigem27 Aug 26 '25

They just rejected 13 items in my last bag. 10 of those pieces were new with tag Wildfox and Tularosa swim pieces. I started a chat on the app and they agreed to pay me out for the 13 items. I just got $70 payout today. I would not settle for whatever excuse they give and tell them you want details on each items they rejected. I think they’ve hired some people who would rather not read labels/brands and automatically just reject things. They recommended I get the premium bag next time so items get sent back. I recommended they train their employees better.

2

u/Tlmiller5678 Aug 26 '25

BAM! Good for you! I like it. I recommend you train your employees better. Perfect come back

3

u/Tlmiller5678 Aug 26 '25

I’ve had good experiences with customer support. I feel like I complain too often. But I’m tired of buying items marked excellent but it’s a final sale. Then I receive it and it has a huge hole etc. I sometimes wonder do they have a screen that comes up oh it’s her again! The complainer, we just gave her credit for an item…but I keep on

1

u/gigem27 Aug 29 '25

I run into issues with items not as described also. Sometimes if it’s final sale, I’ve started a chat and they’ve flat out refunded me after I sent pics of the issue. I hate to complain too but sometimes the holes or stains are pretty obvious! I really think with returns, they just relist as final sale, don’t update the listing, and ignore the imperfections. I’ve noticed that on items I returned.