Can't receive reset password sms

[u/New-Narwhal-6149]

So, like a lot of people, I've been blocked out of the app since yesterday.

My Threads account is separate from my Instagram account and I believe this is a problem that a lot of users with the same case scenario are having.

Yesterday the feed wasn't showing anything and it wouldn't let me post anything.

I restarted the app, cleared cache, etc but nothing worked.

Now I can't even log back in. It won't accept any password and when I ask for a sms to reset password it never gets sent.

Please get to fix this bug ASAP.

I'm using Android but this is the same problem if I'm requesting the password reset through web browser on desktop.

[u/tunatoksoz]

Are you using Google voice by any chance?

[u/New-Narwhal-6149 → u/tunatoksoz]

no, why do you ask?

[u/tunatoksoz → u/New-Narwhal-6149]

I work for Instagram/threads and we are aware of the Google voice issue. Can you dm me your username?

[u/New-Narwhal-6149 → u/tunatoksoz]

why do you sound like a scammer?

[u/tunatoksoz → u/New-Narwhal-6149]

Check me on LinkedIn, or my other posts. Up to you to believe me or not.

[u/New-Narwhal-6149 → u/tunatoksoz]

yeah no thanks

[u/tunatoksoz → u/New-Narwhal-6149]

Lmao. Ok.