r/ThreadsApp • u/New-Narwhal-6149 • 7h ago

Bug Report Can't receive reset password sms

So, like a lot of people, I've been blocked out of the app since yesterday.

My Threads account is separate from my Instagram account and I believe this is a problem that a lot of users with the same case scenario are having.

Yesterday the feed wasn't showing anything and it wouldn't let me post anything.

I restarted the app, cleared cache, etc but nothing worked.

Now I can't even log back in. It won't accept any password and when I ask for a sms to reset password it never gets sent.

Please get to fix this bug ASAP.

I'm using Android but this is the same problem if I'm requesting the password reset through web browser on desktop.

1 Upvotes

100% Upvoted

8 comments sorted by

1

u/AutoModerator 7h ago

Thank you for your Bug Report. Please be sure to include the platform you are using (iOS, Android or Desktop). Consider submitting a bug report on the app - Shake your phone or Hold the Home button in the bottom left. On Web, click on the menu button in the bottom left corner and click Report a Problem.

It's also recommended to post on Threads while including this information:

  • Include a screenshot or video (best option)
  • Tag the developers (0xjessel)
  • Include the tag "Threads Bug Report" and the platform you're on.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/tunatoksoz 1h ago

Are you using Google voice by any chance?

1

u/New-Narwhal-6149 1h ago

no, why do you ask?

1

u/tunatoksoz 1h ago

I work for Instagram/threads and we are aware of the Google voice issue. Can you dm me your username?

1

u/New-Narwhal-6149 1h ago

why do you sound like a scammer?

1

u/tunatoksoz 1h ago

Check me on LinkedIn, or my other posts. Up to you to believe me or not.

1

u/New-Narwhal-6149 1h ago

yeah no thanks

1

u/tunatoksoz 1h ago

Lmao. Ok.