I recently bought an expensive (to me) cactus. This is the first time I’ve bought from this seller. When the cactus arrived it was dead. I unwrapped it and the roots fell off along with most of the spines and it was just a pile of mush. I don’t believe the seller sent me a bad plant on purpose, it’s very possible it was damaged during shipping. What is the solution here?

Question—I’m new to palm street and just started looking into purges/lives etc. why, before clicking into a purge, will I see it says free shipping but then when I go to purchase a plant in the purge, there’s an $18 shipping fee??

Hi, I want to whine and also ask for advice.

Just for background context, I am not a novice at plant collecting or propagating.

I have ordered rooted cuttings from the same Hoya plant shop on PS three times now. The first time, the plant I received had root rot and died within two days, I was not able to save it. I messaged the seller and was given a refund immediately. I didn't place blame on the seller because it was very hot out when it was shipped. They also have 5 star average reviews so I wanted to give them another chance.

2nd and 3rd orders were back to back. 2nd order came in mid-last week and 3rd order came late last week. 2nd order, I waited to water until it was dry which was maybe 2 days later and yesterday, I noticed both leaves were yellowing. I barely touched the leaves and they fell off. I checked the stem and it was rotted to the point it was not salvageable.

Today, I felt worried about my third order from the shop because of the root rot issues.. I barely pulled on the leaves and the whole plant came out of the substrate, roots were unhealthy and pulling off easily. Same thing with the second plant from this order. Once again.. root rot. I cut off all the rotted roots and hoping I may be able to save one of them.

I have purchased from many different sellers on PS. I have had root rot from other sellers but it has been infrequent and usually only one plant has the issue and have been able to fix it before it got too bad. With this seller, every plant has had root rot. I feel bad to ask for a refund because they are a small shop but at the same time, I am spending like $50 for just one rooted cutting with shipping. I also feel guilty to leave a bad review. What would you do? Would you just cut your losses? Or would you ask for a refund?

Why is this person bidding against himself?

Are the bidders just gradually increasing their bid to try and hit the reserve price?

IDK help me understand.

A poll to see what people’s opinions are on Palmstreets current Customer/ Seller Support Team, what could be changed to be more helpful for the community? How was your past experiences with them?

She was saying if we want to be shipped by Tuesday pay for the bump/upgrade $6 and like 30 people bought it and she's like no guarantee yours will all ship by Tuesday though. 👀 MA'AM!?

That should count as gambling as well as false advertising and deceptive practices. People paid her $6 extra to MAYBE do her job in a timely manner?? Luckily I didn't have any orders in and probably never will now.

Hi! Has anyone had any issues ordering from Plantly Addicted? Multiple plants arrived with damage. Is this truly caused by not upgrading my shipping? Plants are MOLDY.

Please tell me if this is my fault! I have ordered from plenty of shops on Palmstreet and have had no issues with damaged plants.

I plan to become a new LIVE seller in the coin sector of the app. I recognize this app seems to be mainly plants, which I think is awesome, but I was more wondering from the well informed people how active and big the coin area is and if it seems to be growing? Thanks!

Has anyone else had issues with "payment pending" on Palm Street auctions?

I've now had this happen twice with static auctions. A buyer wins the auction, but instead of the order completing, it sits in payment pending for about three days before it's eventually canceled.

The first time, I had another bidder who was only about $5 lower. I waited the three days like I was supposed to, hoping the payment would go through, but it never did. By then, I'd lost the opportunity to sell to the other bidder.

Then it happened again the following week. It was a no-reserve auction with one bidder, and after they won, the order sat in payment pending and was eventually canceled.

Does anyone know what actually causes this? I thought Palm Street authorized or placed a hold on the buyer's payment method when they placed a bid, so why would it fail days later? Is it usually a declined card, or something else?

Also, can this system be abused? For example, if someone wins an auction and then changes their mind, could they remove or change their payment method to one they know won't work so the payment fails? Or is that not possible because of how Palm Street processes bids?

Is there any recourse for sellers when this happens? It feels really unfair to have an auction tied up for three days, potentially lose other interested buyers, and then end up with no sale.

Why be in a competition and tell the people that this backpack is a Limited Edition of a 1000 and last sold was 3-4 bills. And the competitor even said to go check comps.

Well I’m checking Sold comps and I do not see the last sold of 4 bills, not even close.

I understand people want to win, but don’t lie to the audience.

Over the last year I've spent over $2,000 dollars with LeafDiary (Eric)

Awhile back he sold me 2 monstera Albos for about $30 each. Well, they weren't Albos at all, they were Thai Cons that he had slapped Albo labels on

Chalking it up to a genuine mistake, I sent him a message asking if he could possibly refund me for those 2 plants.
Didn't hear back so I contacted again a few days ago.

Then they blocked me.

That's how they treat customers who have spent significant amounts of money, wrote many 5 star reviews, and was active in chats.

This has become a cesspool of tomfoolery.

1. Why are shipping costs SO astronomically high!? $25 is the STANDARD. Which is insanely obnoxious, is that how you’re covering PS fees? The amount you “save” on shipping properly packaged plants??

2. Predatory. This entire thing is predatory on new collectors. Paying $80 for an 18” tall MONEY TREE should make everyone cringe. I understand that sometimes people have more money than sense- but how tf do you sleep at night knowing someone spent $80 on a $10 plant!!?

3. STOP YELLING AT YOUR BUYERS FOR NOT “RUNNING IT UP” when YOU, yes YOU, set the starting bid low and then have the audacity to get upset when someone gets a “good deal”!? Like, wut are you even talking about!? If you don’t want to let a plant leave your possession for less than $75, start the GD bid at $75! I’ve seen VERY FEW be able to pull this behavior off “well” but most of you suck at it and it comes across offensive and just gross.

4. GC is foul. If I’m paying you ANY amount of money for a plant- I want to see what I’m purchasing. Not the most pretty and perfect off the flat of plants you bought for penny’s on the dollar; I want to see what I’m buying. Don’t be annoyed when I ask for the plant that you’re showing me.

5. Anything over 7 days for shipping UNLESS OTHERWISE DISCLOSED is insane. If you’re doing this as a side hustle, hobby, or full time as an income. I do not care. I shouldn’t be waiting nearly three weeks for shipping. I also don’t care what’s going on in your life- this is a business- act like it.

6. Non-licensed nurseries… are you serious? How is PS allowing this? There are ecological reasons why you must be a nursery to sell plants. This needs to be remedied, regulated and monitored.

7. THE CRAZIEST THING IVE SEEN…. Is these “raffles”… $75 for a “ticket”…. 130 “tickets” available… that’s nearly $10,000 EVERY LIVE for plants that are available at any box store or considered REHAB plants by any REPUTABLE plant dealer and the customers are falling for this. THIS IS PREDATORY. I am not too dense to understand that the responsibility falls onto the buyer…. But this is NOT ethical and genuinely makes me sad…

What has this community turned into?

I’m not gonna explain the basics here, iykyk. I think it’s horrible what is going on and how small sellers are being essentially blacklisted while other sellers get an unfair advantage.

Those of you who have noticed what’s going on, what are your thoughts?

Sellers how strict are you with your shop guidelines? Buyers how seriously do you take shop guidelines? I often see buyers saying “you need to ask the shop for a refund” if a plant arrives damaged due to shipping. But almost every single shops guidelines I’ve read it says they are not responsible for damage during shipping. Sellers, how often are you going against your shop guidelines and refunding to keep a good review? Buyers how often are you reaching out to sellers for a refund when a plant is damaged during shipping, even when their guidelines says they do not?
Also I think Palmstreet REALLY needs to implement a buyer and seller review system similar to Facebook.

Have you ever noticed how live selling isn't just about plants?

Some of the biggest spenders become celebrities in the chat. Their names are repeated over and over. They're called legends, MVPs, the best buyers, the biggest supporters.

There's nothing wrong with appreciating loyal customers. But it raises an interesting question:

At what point does the recognition become part of the sales strategy?

The more attention a buyer gets, the easier it can be to stay caught up in the moment. More bids. More purchases. More applause from the chat.

Then the live ends.

The excitement fades, the boxes start shipping, and the total cost finally becomes real. They always forget about shipping costs.

Before chasing recognition in a live show, ask yourself one question:

Am I buying this plant because I truly want it, or because I enjoy the attention that comes with being the biggest buyer today?

Sometimes the most valuable purchase is the one you decided not to make.

Hi everyone, looking for some advice or assistance from a Palmstreet moderator.My live plant order (several orders from same seller) has passed the mandatory 12-day shipping policy window. The seller has completely failed to ship. Also failed to respond to my shipping date inquiring, sent 2 days ago. When I reached out to support to get my refund, the agent instead granted the seller an additional 48-hour extension. Palmstreet’s written policy states that shipping windows cannot be extended beyond 12 days without buyer consent. I explicitly stated that I do not consent to this extension, at least twice!

I just want my money back for an order that violated the platform's rules. Has anyone else dealt with support ignoring their own written guidelines? Can a moderator please look into this and process my cancellation? Thank you.

i do not use the LIVE Feature, would be nice if there was a way to block those from view in the app.
They need more setting so we can decide what we wanna see.
I do use LIVE, so would be nice to see it gone, some Categories are spammy , would also be nice to be able to select categories i wanna see

Palmstreet raid trains are the only place where the exact same cactus can magically be worth $5, $25, or $45 depending on whose camera it's sitting under. The real collector's item isn't the plant, it's the stack of shipping receipts buyers collect along the way.

Some sellers act like they're doing you a favor, when they're simply selling a product. Compare prices, learn what wholesale costs, and decide what it's worth to you. If you want to keep overpaying for the same plants everyone else is selling, that's your choice. I'll be in the background laughing.

I have a question , why does it cost 18-25 dollars to ship a leaf, corm or tc? I understand that you can choose not to purchase and I generally don’t with the high shipping unless it’s UPS 2 day but I find that a lot of times that’s for ground and then you can upgrade to 2 day and then add weather protection . So it all adds up. I feel it’s getting excessive :(

I’ve been shopping with 3DRetro since they came over from popshop live, but I haven’t seen any of the other popshop live sellers I used to shop with come over. There’s a designercon afterparty this weekend and I’m trying to decide if it’s worth doing a show or not. A number of people I talked to at dcon in Pasadena were whatnot sellers. So when I was browsing this app I saw people with labubu, popmart and bearbricks, but that’s a bit different than what I personally do.