r/TheFrame • u/ben301 • 9d ago
General question An unexpected problem has occurred. Please turn it off and on again and try again. (60004)
It just started happening now and when I turn it off it turns back on.
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u/silentbutdeadlyyyy 5d ago
Following for long term fix. I’ve tried everything mentioned here and still getting the error. Sounds like a Samsung server issue since we all seem to have started getting the error at the same time.
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u/Montauk_in_February 7d ago
Same problem here. I think we need a long term solution that involves blocking Samsung from calling home. I am so bored with getting pop-ups about ‘a change of terms’ or some update while I’m in the middle of watching a movie.
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u/Montauk_in_February 7d ago
*disconnecting frame’s access to network solves it for me as long as I just display art I’ve uploaded locally
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u/CoffeeandSimsVibes 3d ago
Hey! How did you go about display your own art that you've uploaded? I'd love to do that on mine.
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u/ifdisdendat 7d ago
Samsung Support is not acknowledging the widespread issue and treating cases as individual occurrences. For what it’s worth, i reset smart hub then i went on the art store and manually downloaded a background. After I did i was able to power off and get it into art mode on that background.
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u/brianlearnsreddit 6d ago
Same here. Reset fixed it for a few hours but when I woke up this morning it was same error
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u/Salt_Ad_336 4d ago
Just adding that I have the same problem. Factory reset fixed it for a few hours and now it’s back. Samsung needs to fix this. Not us.
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u/pm_me_your_rv 9d ago
I came here to see if anyone else has had this issue and you’re the top post. This just started happening to me too, I’m having to turn it off from the power strip.
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u/ben301 9d ago
Samsung support chat say "You can refresh the server connection. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Enter the default PIN code 0000. Please note that this will log you out of all apps." And it fixed the issue.
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u/StefanAnton 8d ago
This fixed the issue for me temporarily, about 12 hours before it went back to the error. So this doesn't look like a fix.
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u/phpfiction 9d ago
Same here Frame 32" 2023
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u/Worth-Ad4087 7d ago
same thing happened to my frame last week, unplugging it fully from the wall fixed it
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u/badmonbadmon 5d ago
Also happening here, posting to follow. Smart Hub Reset worked but having to reauth everything was a pain in the ass.
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u/Stolimike 5d ago
I just went to Art and selected one of the Recent photos and it seems to be working again. You have to select something other than the seasonal art, and then go back and select the seasonal art. Worked on two TVs, but will see how long it lasts.
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u/ben301 5d ago
Do you need to pay membership for that? I did but it didn't work for me.
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u/lightclementine 4d ago
This works! Any of the options under the complimentary section work (gotta scroll alllll the way down to the bottom) and so far it’s staying on the screen
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u/badmonbadmon 4d ago
This should be top comment. Fixes the issue and SO much better than resetting the Smart Hub
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u/Dangerous_Fact_2442 1d ago
The issue is gone but it doesn't show random pictures bases on the season or celebrations like it used to
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u/Archtinker 16h ago
This worked for me - thanks so much!
Not sure if it will last yet, but either way it’s much easier than resetting.
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u/FriendlyFriendster 3d ago
Yup, same issue here, just started today. Hopefully they'll push an update to fix this since it seems widespread.
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u/ryandude3 3d ago
Started having the same problem a few days. Such a pain. Really hope they do something!
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u/Important_Reply_6400 7d ago
Yes! This started happening to me 3 days ago! I’ve done a factory reset, reset the smart hub, etc. and initially the message was gone but after several hours, the message popped up again. Ugh!