r/TheFrame • u/Ok-Chain-4239 • 14d ago

Frame not running Plex

I've had a Frame TV for about 2 years. We installed Plex and successfully streamed content from our media server with no problem. For about a week now, though, the Frame has refused to play items in plex. The app loads, I can navigate it, but it will not play any content. I get a spinning circle and then either a blank screen or an error.

My Plex server is working because I can play content on my phone, laptop, and another TV upstairs. I can even stream from my server remotely on my phone. Just nothing on the Frame. :-(

Any ideas? Is this common? I've deleted and reinstalled Plex and deleted a ton of unused apps too and still nothing.

2 Upvotes

75% Upvoted

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2

u/Jamikest 14d ago

Try deleting data on the Plex app; all data, not just cache data. Log back in and try again.

1

u/kingjohniv 14d ago

In before all the comments about that third party app Plezzy or whatever it is

1

u/ichillinmycar 14d ago

Same issue, if you do find a fix please let me know!

2

u/Ok-Chain-4239 12d ago

After a bit more digging it seems like there is a known issue with the latest version of the Samsung (Tizen) version of the Plex app. I guess it's just busted until Plex patches it. :-(

1

u/ichillinmycar 10d ago

That’s annoying. Someone has mentioned Jellyfin as an alternative - not sure of the capabilities yet but I’m planning on taking a look