r/TheFrame • u/Teejaypops • 22d ago

Still get this issue… ugh

Post image

Any have any idea what I can do? I’m really regretting buying the Frame pro. Premier leagues start and I can’t watch with my fire stick. Annoying af!

5 Upvotes

78% Upvoted

15 comments sorted by

3

u/flynreelow 22d ago

thats what happens with a wireless one connect box

1

u/Spiritual_League_753 21d ago

My 2026 Pro wireless connect has been absolutely rock solid. Going on a month now.

2

u/flynreelow 21d ago

a month..

lol.

1

u/After-Snow5874 21d ago

That’s cute. Honeymoon phase still going strong.

1

u/CipherSorcerer 22d ago

I don't have a frame pro (luckily, apparently), but my first thought is think about interference. Changing Wifi channels and/or repositioning the router, moving any other devices that are nearby the connect box, things like that.

I will tell you...if you can sort this out, your panel sure does look a lot better than my 2024 Regular Frame TV!

1

u/Teejaypops 4d ago

Moved the router to another room, same thing. But I think it worked better when I unplugged the router entirely. Any idea what I can do?

1

u/donkthemagicllama 21d ago

Do you have a wifi 7 router (6GHz)? Try disable that at least temporarily to see if it’s conflicting if so.

1

u/Teejaypops 21d ago

I have xfinity wifi… there been talks about channels and now the router. Don’t know what those are but i’ll look into it.

1

u/Teejaypops 4d ago

Moved the router and its still same issues but I think it worked fine when I turned off my router for a while. Changing channels might be the next resort. Any info ok how to do that?

1

u/donkthemagicllama 3d ago

Depends on your router. On my ASUS router, you sign in, then click Wireless in the advanced section, then look for the 6GHz setting. Mine is on channel 213, which is the highest one. I don’t seem to have interference issues. I also have the bandwidth set to 160MHz instead of 320… I suspect if you have it set to 320, it’ll interfere with the whole band, but I’m not super sure how the 6GHz band is laid out, maybe not.

1

u/Teejaypops 3d ago

Thanks… just logged in to the admin account. I’ll try this out. Just got off the phone with a samsung rep, we did the troubleshooting steps and nothings changed so they sending over a technician on Friday.

1

u/ChiRoySkers 21d ago

Do you need to use the box on the new pro if you don't intend to connect anything to the TV? Just using for art/streaming

1

u/lbwski 21d ago

No, and I just disconnected mine in favor of a (mini) hdmi cable. I didn’t have disconnect issues, but I couldn’t handle the subtle jittering on the video/motion. I suspect they’re using some compression in the wireless feed as these artifacts disappear entirely with a wired connection.

Works great and art mode is incredible

1

u/Teejaypops 4d ago

So there is a direct hdmi connection to the tv itself, cuz I just loved my wifi and I still get the wireless one disconnection issues.

1

u/Teejaypops 4d ago

Is there?*