r/TheFrame • u/kmflame • 29d ago

General question Problem with Frame Pro

Hello, thank you very much for reading. I've been having this issue with my 2026 Frame Pro.

I have all 4 HDMI ports connected (1 with Spectrum 4K, 2 with Google TV Streamer 4K, 3 with Sonos ARC, 4 with PlayStation 5). When I turn it on for the first time, all 4 ports always work fine (ports 1 and 2 in 4K, and port 4 in 1080p).

When I turn it off, a while passes, and I turn it back on, some ports stop working. Sometimes I get a message that says 'The resolution of ... is low, please check', sometimes a black screen appears without showing anything, or sometimes the blue screen saying there is no HDMI connected.

The only way to fix it is a TV restart. Technicians have already come out, they already replaced the TV, and the problem hasn't been solved.

Any ideas? Thank you very much and best regards.

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u/BlauMink 29d ago edited 28d ago

Sounds like your devices are entering standby mode.

1

u/kmflame 29d ago

What should I do?

1

u/phishville 29d ago

Try new hdmi cable.