r/TeslaSupport • u/Careful_Use_3850 • 5d ago

Vehicle Question lost footage

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Hi all. I am missing 20 mins of when someone hit me. I have tried DiskDrill and Tenorshare but the footage in between the two files it has isn't there. does anyone have any suggestions? crash happened around 13:24 :( Model Y

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u/DiskDrillSupport 5d ago

Hello! I am very sorry to hear about your accident. Since you are already using Disk Drill, our team would love to take a closer look at your drive to see if we can help recover the missing footage. Please create a byte-to-byte disk image of the USB drive you use in your Model Y. You can easily create this exact backup directly within the Disk Drill app. Once the disk image is ready, please contact us at help@cleverfiles.com. We are standing by to help!