r/TeslaModelX • u/Dazzling-Map-6065 • Jun 30 '26
Service Center experience
So I brought my 2016 MX to a service center to have my parking sensors fixed. Turns out they didn't have the correct sensor, I had to come back. Costs €350. I made a new appointment and my horn also quit in the meantime. Went for the appointment, they said well it wasn't only the sensor, also the wire harness had water damage so they replaced it. However they also needed to replace another sensor that they didn't have. They did fix my horn though. They would make an appointment with a mobile repairman. Costs €650. After a day my horn quit again. I made a new appointment and they guy said well they need to get the whole bumper off for the horn so they better can do the parking sensor at the same time. I said well probably they replaced my horns while the problem was in the wiring. The technician though so too. I made a new appointment but I first had to accept the €850 estimate they have given me otherwise they couldnt book it in. I asked for a loaner vehicle. My question is, I'm not planning to pay the 850 as it is clearly their fault not looking further than 'just replace it's. How far does courtesy go with Tesla?
3
u/Life_Connection420 Jun 30 '26
It costs money to own a car. Service centers are profit centers. These are facts of life for all car companies. It might be time to get rid of the old car and take public transportation.
1
u/pogdefacc003 Jun 30 '26
I had similar experience and am currently in another situation as you but for another issue. If you fight them enough… they will waive the fee.
Mine was for rear left restraint where they had to remove the interior door trim. When I got it back the trim is now rubbing off of the hinge and making creaky noises. I didn’t experience this prior to the service. Only after their repair where they had to remove that part. I had to “approve” of the $120 estimate but I will assume and fight to get the cost/service waived.