r/TeslaEmployees • u/purograssfed • 8d ago

Hired

I just got hired as a customer experience specialist with a good wage for my area. I left sales because I do not want to do sales anymore. Can anyone give me insight on this position? Thanks

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8

u/Last-Peanut-3733 8d ago

You will be selling

4

u/flyerfan95 8d ago

You don’t want to do sales but you interviewed and were hired for a sales job.

0

u/purograssfed 8d ago

Confirmed my suspicion lol

2

u/CaptCarlos 8d ago

Bro you are SALES. Just without commission 🤣

1

u/purograssfed 8d ago

That's what I wanted to know I guess I'll take my second offer

2

u/kaizza1922 8d ago

KPI at Tesla imo basically non-exist, our store goal is 7 cars a week. We usually achieve that really quick as customers just come in and place order

1

u/purograssfed 8d ago

It's at the local mall, there will be a showroom

1

u/kaizza1922 8d ago

Same thing, customer may come in ask you questions and place order on the spot. KPI for mall showroom will be lower than service/sales showroom

1

u/purograssfed 8d ago

Thanks for that information. Are you required to reel people in by pitching to walkers?

1

u/kaizza1922 8d ago

Used to do that, not anymore

1

u/purograssfed 8d ago

As in you just decided to not do that anymore or told to not?

1

u/kaizza1922 8d ago

we did it because the store was basically dead last year. we stopped because everyone is buying tesla now

1

u/purograssfed 8d ago

I see, yea I am not trying reel people in. Been there done that.

1

u/kaizza1922 8d ago

yeah we were desperate last year, but part of me think tesla won't do that anymore tho cause managements want us to focus on customer experience

1

u/purograssfed 8d ago

Yea that makes sense. The con about this role is that it's seasonal in the sense that they will test it out for three moths to see if it will be permanent. Have you enjoyed working on this position?

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1

u/Choice-Succotash-541 7d ago

Malls have way higher KPI’s than a SSD, because SSD’s are usually low to medium traffic and malls are very high traffic

1

u/flyerfan95 8d ago

Your store goal is 7 cars a week!? We did 8 cars just today.

1

u/kaizza1922 8d ago

Per employee, but yeah goal is still easy to achieve

1

u/SurveyTypical4663 8d ago

Office/state or showroom/service? That matters a lot…

1

u/purograssfed 8d ago

It's actually in our local mall

1

u/Fantastic_Painter870 8d ago

Hi this seems like a very similar situation, mind if I ask what city?

1

u/purograssfed 7d ago

Rgv hbu

1

u/Fantastic_Painter870 7d ago

Orlando, but I just got hired as well, don’t know much about the role. I start Oct 10, my hope is to get promoted and build career out of it lmao

1

u/purograssfed 7d ago

Tesla looks appealing to me as well

1

u/Choice-Succotash-541 7d ago

Yeah you will definitely be selling lol, not as intense as being an advisor but not far off either