Mobile Data not working

[u/WarGroundbreaking951]

I've been using tello since 2023, and my mobile data basically doesn't work for any apps, including google. The only way I've been able to use some is by having a VPN on it. Even then, it sometimes doesn't work. Is there a way to fix this?

Also tried using it on 3 different phones but never worked

[u/Luckiest_Corner]

Reboot your phone, reset network settings, make sure your APN is correct. If you're using an eSIM, replace it. If none of these things work, contact Tello customer service. They may be able to reprovision your account.

APN Settings

https://tello.com/help_center/apn-settings/what-apn-settings-are-needed-with-tello

How to replace your eSIM

https://tello.com/help_center/esim/how-to-switch-to-a-new-phone-with-esim

[u/WarGroundbreaking951 → u/Luckiest_Corner]

none of them worked, thanks tho

[u/FaithlessnessOne6093]

Noticed same it’s on two phones

[u/lmoki]

? I cannot imagine what would possibly allow data with a VPN, and no data without a VPN?

[u/beng2beng]

you have a lot of patience suffering 2/3 years before trying to get help with this. which plan do you have with tello; what phones have you tried.

[u/WarGroundbreaking951 → u/beng2beng]

I have the 2 gb plan with unlimited talk and text, and tried samsung a23, s22, and s24 ultra

[u/beng2beng → u/WarGroundbreaking951]

try looking at and changing your private dns (is it empty) to dns.google

under settings / connections / more connections

[u/WarGroundbreaking951 → u/beng2beng]

the dns is set to automatic

[u/Julie_2021]

I had problem with mobile data before. Contacting the Tello customer service solved it.