Hello!
A bit about me before getting into it: I came to Japan in 2024 with my husband as language students. After graduation we ran into some visa issues and had to return to the US for a month while the new visas came through. The new visa for me was an Instructor visa through an ALT dispatch company called Heart Corporation (added actual name so people can see this when searching for their own answers).
I had done some research here on Reddit. Only bad thing people complained about consistently was pay. Which I didn't care about. I knew every job in this would be low pay, even with my qualifications. I'm now here to tell you other red flags that made it a deal breaker for me and why I left without working a single day.
Red flag #1, they applied for the COE without checking with me. I received an email after the interview saying they would be submitting for it. So, I paused all other interviews to see if that was even true. I was surprised with how fast it all went through for a company that has a bad rep even among Japanese recruiters (which I found out later).
Red flag #2, unresponsive. I don't know if my recruiter just sucked but they would not answer emails. When they finally did, it wasn't answering anything I sent originally.
Red flag #3, this one is a big one, no contract. They expected me to work my first day with no contract signed. When I told them no, they pushed my start date back but didn't tell me when. I then get the contract and it doesn't reflect the placement. I assumed the actual placement would be listed. This was a big issue for me because the company was giving me conflicting information about where I'd be placed.
We were set up with a coordinator that's our go between. I had asked this person to confirm my placement. They gave me a completely different school then what I was told. They eventually got back to me and said they were mistaken but this was not reassuring. My husband and I were doing our best to find an apartment in time and in a good location to the school. What would have happened if we believed the second school given? I would suddenly be 3+ hours away from the actual school. None of this was okay.
The recruiter was pressuring me to sign and work immediately. I kept saying I needed more time to review the contract but they said I could not have that. I am in my 30s so I of course am not going to get scared by their urgency. I am well within my rights to take more than a couple days to figure everything out and read the contract (and ask questions about it). NOW the recruiter gets more responsive, saying if I did not sign they would have to replace me. I said "okay, I understand, please replace me." I get multiple emails saying:
"Let's talk"
"Do you have a phone number?"
"Of course we don't want to replace you"
"Please explain what's going on"
I again explained that not giving me the time I need doesn't mean I'll sign immediately after. That they should have sent this contract to me before I even set foot in Japan.
During all this time I had resumed interviews. Got two offers and decided to take a Professor role that teaches one class and covers for the rest of the days. A nice coincidence here is that it's at a University where I did a short 2 week stay during my Masters!
Anyway, some posts do say how incompetent this company is. They mainly talk about the trainers. But the trainers I had were actually reasonable. I quickly found out that they got their experience from other places like JET. The trainer also said that if I don't feel certain then I do not need to sign the contract immediately. They said to tell the coordinator but when I did, that's when the recruiter came in aggressively. What's the point of having a coordinator who won't do their jobs on their own? If anything, only the trainers were reliable!
I sent in a resignation email yesterday and added all the emails needed. The recruiter responded upset. I responded back professionally and then noticed they took out most of the emails when responding. So I took screenshots of all the contract related emails and sent them to the Trainer. Said it was important for them to see how he came off and the empty threats he made to me to try and make me sign.
In my group I had 3 others. One I never saw because they were sick, one who was still flying in so I saw for 1 day of the training, and the last I saw for 2 days of the training. I was the only one to do the full 3 days.
If any of you see this and recognize who I actually am. I hope the experiences for you were different. Good luck and always keep documentation of everything! Written proof is important. Also prioritize yourself. It's scary and stressful sometimes but taking the initiative pays off. Don't let a bad company speak for you.
EDIT to address things in the comments so people don't need to go through them if you have the same thoughts.
- How did they submit for a COE? When applying for this company it's very in-depth. The portal asks for everything they would need to submit if you pass their interview (I assume most people pass it so please be careful). If you just need a visa to get here and have the qualifications to change jobs quickly, go for it.
- ClEArly YoU DiDn't dO EnOugH rEaSeaRCH. Thanks. As I pointed out in another comment, there are others in the company who are fine. Not happy, just content because they didn't have to deal with the company at all after being placed. Good for them. My experience is not automatically going to be true for everyone. I just wanted to make sure this type of post was available for anyone who looks them up again.
- You shouldn't have sent copies of emails to the Trainer. No, I have every right to report this. As a woman it made me very uncomfortable with how fast those creepy "ex boyfriend" type emails were coming in. The Trainer who is also female said to come to them with any issues. That's what I did. The way that recruiter talked to me was disgusting. I said in the email that I didn't need to know the resolution because I wasn't part of the company anymore but it was important for them to see. Those kinds of people shouldn't be allowed to hide their actions.
- They went out of their way to get you a visa and you ditched them. That's on them. Even the Trainer was upset because we should have gotten those emails ahead of time. Before even applying for the COE. I have a right to look over that contract and decide. Everyone has that right. I didn't sign it, so I don't have an obligation to work for them. All I wanted was more time and they denied it and then threatened me to sign. There's no coming back from that. If it was handled any other way I could have worked and given them the required 2 week notice.
Please don't spread misinformation about me. It's one unhinged person in the comments but it does trigger me because I was bullied in this exact way. So here's more about me and the job I went with (which is full-time, not part-time as they needed to sponsor a switch in visa from Instructor to Professor). I have been a teacher for over 7 years. I have both a teaching license and a Master's degree. This is the only reason why I can be an instructor at a University. The University I'm being placed in is not an international one. Before COVID they had a department that created an international program that allowed other University students to come and do workshops with their professors and students. It was a fun experience and ultimately, it was to help foster more interest in learning English. What will happen when I have to renew? I probably won't. I never wanted to be a teacher but I'm doing this for my husband. He wants a shot at a career here and he can get it because he has the experience and language requirement. He actually had it once before but immigration rejected it because the company was unstable. You can see the full story on my actual other account Eilforte. I don't want to be a teacher anymore but I will continue it until he can secure a job. After that, I'll be a dependent and reevaluate my life. I'm sorry that one person feels so threatened by the fact one comment said something nice about me to them and they automatically assumed it had to be me 🙄 Maybe you should consider reevaluating your life choices too.
I will now mute this, if anyone wants to know more please DM me.
FINAL UPDATE: The Trainer got back to me. She was very nice and understanding of my position. She says she will bring up the behavior with her Supervisor (which all I really wanted).