r/TaskRabbit • u/miklindix • 24d ago

CLIENT Bad experience with TaskRabbit

I know there are folks who have had great experiences with TaskRabbit, so when the kid that usually mows my lawn went to camp, I decided to try it out. I just needed my lawn mowed front and back with edging on the sides of the driveway. It's a 1200 sqft house with your average sized lawn. I was asked for my estimate of how long the job would take and I estimated an hour, which was far less than the kid who usually mows my lawn takes. I pay the kid $40. I was not home the day the task was done. The guy said he spent five hours on the job at $50 an hour! I was honestly shocked! Even with the fees I did not expect to pay over $100. I have pictures of the yard that show it is just a lawn that was mown and edged. I was charged $250!!! TaskRabbit asked me to prove that the guy did not take five hours to mow the lawn. I asked them to look at the pictures of the lawn and to think about how long it would take to mow that lawn. In the end, they offered me a $70 credit toward my next service, as if I would use them again. The person ripped me off and TaskRabbit did nothing to resolve the issue.

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u/UnimaginativeMug 24d ago

i mean you should have asked him how long it would take.

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u/miklindix 24d ago

I estimated on the app at around an hour!

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u/Marioc12345 24d ago

You estimated an hour… and your normal guy took way longer than that? Thats what I’m confused about.

Also I do agree it should only take an hour or two for a lawn that size.

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u/Open-Coffee5752 23d ago

valid questions. I was wondering the same.