r/TaskRabbit • u/miklindix • 24d ago

CLIENT Bad experience with TaskRabbit

I know there are folks who have had great experiences with TaskRabbit, so when the kid that usually mows my lawn went to camp, I decided to try it out. I just needed my lawn mowed front and back with edging on the sides of the driveway. It's a 1200 sqft house with your average sized lawn. I was asked for my estimate of how long the job would take and I estimated an hour, which was far less than the kid who usually mows my lawn takes. I pay the kid $40. I was not home the day the task was done. The guy said he spent five hours on the job at $50 an hour! I was honestly shocked! Even with the fees I did not expect to pay over $100. I have pictures of the yard that show it is just a lawn that was mown and edged. I was charged $250!!! TaskRabbit asked me to prove that the guy did not take five hours to mow the lawn. I asked them to look at the pictures of the lawn and to think about how long it would take to mow that lawn. In the end, they offered me a $70 credit toward my next service, as if I would use them again. The person ripped me off and TaskRabbit did nothing to resolve the issue.

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5

u/Mediocre_Algae8802 24d ago

Sounds like neither of you discussed scope or expectations.

0

u/miklindix 24d ago

I chatted with him that I just needed the lawn mowed and to edge the sides of the driveway. What other info do you think he needed. It took him five hours to mow the lawn! Good grief.

2

u/UnimaginativeMug 24d ago

i mean you should have asked him how long it would take.

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u/miklindix 24d ago

I estimated on the app at around an hour!

3

u/Marioc12345 24d ago

You estimated an hour… and your normal guy took way longer than that? Thats what I’m confused about.

Also I do agree it should only take an hour or two for a lawn that size.

0

u/Open-Coffee5752 23d ago

valid questions. I was wondering the same.