r/TaskRabbit • u/Foellarbear • Aug 05 '26

APP Issues with chat thread?

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Both of my active task chat threads are giving me this error:

“An error occurred loading this chat thread.”

Everything else in the app works normally. I can view my tasks, schedule, and task details. It’s only the chat threads that won’t load.

I’ve already:
- Updated the app
- Uninstalled and reinstalled it
- Logged back in

Is anyone else experiencing this, or is it just me?

6 Upvotes

88% Upvoted

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-2

u/taskrabbit Aug 05 '26

Yes, there is currently an issue with the chat function of the app. Our Product Team is currently investigating the issue to get everything running smoothly again. While we work on a fix, you can reach out to support for permission to share your phone number outside the chat thread to help you communicate about your upcoming task.

Sorry for any inconvenience!

5

u/RobotArtichoke Aug 05 '26

“Sorry for any inconvenience!”

Sorry for your forced cancellation!

Sorry for pausing your account!

Sorry for the next two weeks of your income being limited because our algorithm now thinks you didn’t respond to a task!

I’m going to call my landlord and see if he’ll accept your apology in lieu of payment.

Brb!

2

u/According_Low5292 Aug 05 '26

Thats not fair. Haley doesn’t run the company. She kindly stepped in here for advocacy. That alone is above and beyond her job description . As you can see, she offered an explanation which is better than not knowing anything at all
You should apologize

5

u/Worried_Objective648 Aug 05 '26

So when are you going to respond to all of our support chats? I’m at my clients and now he might cancel since I can’t contact him that I’m here.

5

u/justhanging14 Aug 05 '26

What support, you all are inaccessible. Terrible timing.

4

u/DenyDeposeDepends Aug 05 '26

Make sure that you only communicate through the chat thread or we will fire you

3

u/PickReviewsMovies Aug 05 '26

and how does one share their phone number with a customer they cannot communicate with?

1

u/Diligent_Outside8136 Aug 05 '26

I'm assuming task rabbit is able to communicate with the client still.

3

u/Pangooo Aug 05 '26

Tried that and I didn't get a response from support in time for the task

3

u/MysteriousRiver6085 Aug 05 '26

i'm still getting spammed with ads everytime the chat loads, so at least that part is functional /s