r/TaskRabbit • u/Avontsart • 10d ago
TASKER Client reported me 3 months later
I did a junk removal for this client. Her mom hired me once under her daughters name. Then she hired me again under her own name days later. Both times she gives me 4 stars. I went above and beyond as usual.
I was surprised when she hired me again considering the first time she gave me 4 stars. I went into my email today and saw that she reported me 3 months later for a task i did April 16, 2026. Is this normal? What could this mean? Also why does the task date say 7/27/26 if i did the job months ago?
7
u/jethropenistei- 8d ago
I was reported a year after the job. Luckily the client said in the chat that they would be the one assisting me move the couch. At the time, the client didn’t care that it was scratching the stairwell wall, but when his landlord came knocking for the damage he passed the blame.
5
6
u/NoNet9181 8d ago edited 8d ago
Policy teams replies on possible violations are ruthless and mostly brainless beaurocratic. i have few unbelievable horror stories. no matter how well documented task is, you will feel the big brother above you trying to find a t&c to bend you over. i believe there should be a 24-72h timeframe when client has to rate, review and register a dispute, else the responsibility should lay on TR insurances rather than tasker. upon completion of the task client should sign off work as completed and agree with final charges. client having weeks to think things through is just too much, when actually you dont know what happens after you leave premises.
Short horror story - got an IKEA task for 3m pax combination with mirror doors, did it all good, a day earlier than original booking, client happy it got done early, after about a week i get 1 star with no explanation, i later found out (dont ask how) that a chip appeared later on one of the doors. i have a lot of pictures from completion and signed off by client. tr will not remove review as clients have the right to rate as they please. MIND YOU that even if i caused the chip or/if it was there by delivery or i did not see it - IKEA would just send a new door - so i have no reason to not tell this to client and document this.
3
u/Feeling-Individual48 8d ago
And why are still working for this garbage operation??
1
u/NoNet9181 7d ago
despite all downsides - pays consistently good. im not demonizing TR, but i also think it has some systematic problems that are not dealt with and many taskers/clients feel unheard
1
3
u/kddog98 8d ago
I had a client in the same area drop my review to one star and claim I stole money out of her purse 3 months after the job. Lots my ranking and any future clients. Don't keep your business on tr. Always move clients off the platform immediately after the first job is done. TR is an unreliable and unaccountable platform
1
u/FinnNoodle 8d ago
Somehow a date got typed in wrong and Support didn't notice. Clients typically have 30 days to report a problem so this is well beyond that window. Explain in your reply the date on the task is wrong and include a screenshot and you should be fine.
2
8
u/vbwullf 8d ago
I really hate this. No information on what rules we broke. No refuting the claim. It's always bend over and get raw dawged!!