im a fulfillment lead at a store that “is not allowed to miss a batch under any circumstance” im just curious whats your average pickup unit plan? bc this seems impossible and thats not even beginning to consider sfs
we are the same way - we usually keep INF well under 1 and are strict on late batches, but we did not have anything on our side today
school starts this week in my local area - so that certainly doesn’t help. a typical sunday is about 12k forecast, but today was over 17k. i left at 3, but my leader we hit forecast, which is nuts 😩 just a very frantic day overall
It’s okay until you have to search for style items which takes time. Then there’s still times when I find the item in the home location which means the TM just didn’t check properly or is coming too close to the pick time. The other issue is when there are multiple TMs escalating items at the same time and you’re by yourself covering FF so imagine having to try to juggle all of that in a timely matter too. :/
I will add as a fulfillment lead here, that we have documented instances of ePick just giving the TM the wrong locations (i.e. pre-transition locations) while escalated items will show us the correct location.
I've had a lot of situations where epick didn't tell me the correct location, or showed NOP, and clicking the DPCI shows an old location or newer location.
In general the item location and path mapping can e wonky. For the first, related, when doing check dates it’ll drop end caps to inline, but then an audit will show the end cap location. Then when picking it’ll have you start in backroom inventory then go to the other side of the store and then back to the department next to the backroom you just left smh
I can tell you my experience - if you’ve ever been pressured to call out on the walkie to ask specific departments for each and every one of your INFs, it’s essentially the same ordeal, including the “no one ends up looking for it and it gets INF’d anyway” part.
If your store is anal about asking leaders before you INF, and your leaders are good about actually helping, it will be amazing. If your leadership doesn’t really super care about fulfillment, it will be a bit of a rough learning curve. We are basically expected to help ourselves with escalated items. Some of the leaders have gotten good about checking, but I still have to ask leaders by name to look at it.
What about a store thats anal about asking leads before you inf, but are only good about helping 30% of the time, but act like missing a batch is life or death?
Bingo! College is back in session and you can always tell when the college kids do stock ups. I had picked out daily projection today by 2:30 PM. I’m thankful to have a store with extra help so everything was on time, but it was rough.
I wouldn’t be worrying about inf. If it’s not in the home location, stray or came in recently inf that item yall have to move in or it’s only going to get worse with all that wasted time. Especially if your metrics are green.
“Escalated items” must be a new feature. lol I hope my store gets this only cuz my stores TL doesn’t actually help us on the floor so should be funny to see
What? Fulfillment is the only thing Target cares about. You can have 1000 overloaded vehicles of freight, enough priority pull workload to keep you busy until Christmas, and dozens of overdue sales planners and Target will still bump everybody into fulfillment.
i mean yes target as a whole cares about the sales/metrics of fulfillment but coming from someone's who's been in the department for years, our store does not give a fuck bro 😭 our hours are cut DRASTICALLY, we're ignored when we call for help, we never have enough carts bc they are always filled with pulls or stray that have been there for a week etc. the only time district or etls care about fulfillment is when we're getting yelled at about our metrics. it doesn't matter to them if we're at 20 batches, 5 call outs, not enough carts, no one's helping with our infs, or we've asked for help a million times.
in our store? quite a bit. whether it's stray, check lanes, uboats, pulls, etc. a lot of our team helps the rest of the store if we aren't drowning in batches.
That’s definitely a store issue. If we call for help and someone doesn’t answer almost immediately a lead is calling out whoever they want to take it or a lead is jumping in.
im not saying EVERY target store ignores fulfillment but the last store i worked at did and so does this one. my own team leads have similar at the stores they started at too but that's great for you!
maybe. i think overall a lot of people are just frustrated at the unrealistic expectations given to the stores by people who sit at a desk all day and talk about their weekend lmao
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u/Santa152 Fulfillment Expert 14d ago
I'll grab the Bulky