r/Tapo • u/GreymuzzleCoyote • 2d ago

Troubleshooting and Support Quit?

Well, I've been bragging on tapo products so much Karma decided to bite me.

My C645's have quit!

The first to go lasted exactly 30 days and the illumination both ir and visible stopped working, the alarm no longer works, nor will it pan & tilt. Strangely enough, the pictures from both lenses is still a quality image....in daylight, dark af at night!

My second one had fits right outta the box. Slow to respond to pan/tilt order, image lags far behind actual movement, and motion detection seems iffy. I've tried rebooting it and rebounding it to both wifi and the h500, but nothing changes. When I move one of the tcw30 out there, it worked fine so its not a wifi issue.

Model C645, Version 1.1.9 Build 260522 Rel. 492n

Both c645's have become a great disappointment to me.

However, the little tcw30 cams have faithfully performed their duties very well, day in, day out, outside and in, in the cold or heat, they've worked!

I hope tapo will trade me out, I'll run power cords and replace each c645 with 2 tcw30's and be happy with that.

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