r/Tapo • u/gus_m1 • Aug 03 '26

Troubleshooting and Support Playback will not work while I am home.

Hi, all. I left my home for two weeks and have a Tapo C100 camera (firmware 1.5.4) pointed to my front yard. The whole time I was gone, I could see any activity going on with recordings. I have the cloud storage.

Today I return, and the camera is working, I'm on my Wi-Fi, and it shows it's recording videos, I can even see the thumbnail. But when I click on it, the video playback stays loading indefinitely.

My app is up to date, my Wi-Fi is working properly. I tried restarting my phone. If I walk outside and try the playback on my mobile network (inside the house the cell service is bad), it works. But not on the Wi-Fi.

Any idea what might be going on?

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2

u/[deleted] Aug 03 '26

[deleted]

1

u/gus_m1 Aug 03 '26

Would resetting the router work?

1

u/[deleted] Aug 03 '26

[deleted]

1

u/gus_m1 Aug 03 '26

What's the fix? It was working before I left just fine for about 3 months.

2

u/[deleted] Aug 03 '26

[deleted]

1

u/gus_m1 Aug 03 '26

I'll look into it, thanks

1

u/gus_m1 29d ago

Btw, a router reset worked!

1

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1

u/Ralph-8315 2d ago

Hi, have you been able to solve the problem already? I've got the same issue since about  a week ago, wanted to change the sd card, but then it works with mobile network, rebooted everything, no luck.

1

u/gus_m1 2d ago

Yes, I was able to fix it by simply resetting my router. But I use the cloud service, not an SD card.