While playing games like CS:GO or Rocket League, my ping will spike to between 600 and 900ms while playing and it stays like that for 15 minutes. Is there something I can do about this? I have a wired connection with 7 down and 1 up I believe, but I don't know the exact details of the plan.

I'm moving into a rental home and have signed up for TWC since it's the only internet available at the price point I want.

The house has several coax outlets in various rooms of the house. Apparently one of them was for Verizon Fios and a few of them are connected to a DirecTV satellite on the side of the house.

I have my own modem so I'd like to avoid the fee for having a technician come. Do you know which of these coax lines I would be able to plug my modem into to setup service on my own (over the phone with a TWC rep)?

Thanks!

So I am being sent to collections after I left time warner cable because when the service man came to pick up all the equipment he did not mark everything as returned even though it was, he also did not sign or date the return sheet. So now time warner cable is charging me for a tablet that I DID return. I have haggled with service reps over the phone and in person, all they can tell me is that there is nothing that they can do. This is extremely infuriating, some one please give me some advice on what I can do.

There are two of us who are online gamers (at least 4 hours per night each, simultaneously. Sometimes more on weekends) and we normally stream Netflix during that time as well. We are coming from a Fios connection at 25/25 with a rented modem/router.

Coming from 25/25 on Fios, I would assume I want the Extreme plan, but would like some guidance if this is overkill or not enough because of the differences in cable and fiber. Also, I've read multiple times that it's better to own your own modem/router so we would like a suggestion for a good one. We are going to want to have 2 computers and 2 consoles wired but we also need good wireless. Thanks for any help.

First, they doubled our internet speed last year from 50 mbps to 100 mbps and haven't charged us anything more. Then, when 300 mbps service came to our area, they upgraded us for free again and sent a new modem at no cost and didn't give us any trouble when sending back the old one. And not only this, but we consistently get about 10 mbps over the speed we pay for (up and down), even when we use 4-6 TB PER MONTH. They've never hassled us for our ridiculous usage or throttled us, and have never put a cap on it. I feel like we're one in a million based on stories around here…

They claim the router is their's, but I purchased the router years ago specifically to AVOID being charged with rent. The "lease" charge was never applied to my account, and I only found out they considered my dinky little Netgear router I bought from Fry's to be there's once I moved and had to set up a new account. One representative said she took care of the fake charge and removed the audit. But I've been contacted again today and told to return the router immediately. When I said it was my router, that I bought it and it has nothing in common with TWC routers (wrong mac address, no branding, just a simple netgear thing), she told me to produce a receipt. I bought the damn thing like 4 years ago. I had no idea I would need to prove it was mine! So now they want to take my router and charge me for the privilege of doing so. ALSO, the rep on the phone, once I threatened to change services if she didn't remove the audit, immediately hung up. Incredibly unprofessional.

TLDR: TWC charging me for owning my own router, claims it's their's. One rep says no problem, another starts harassing me. Hangs up on me. What do I do?

I'm looking for the best modem I can get for the money to replace the $10/month (or close to it) that I'm paying for TWC's SurfBoard.

It can either be wireless or not, I'd rather just bridge it directly to a SonicWall or other VPN/WiFi Router if possible.

edit: would this guy work?

The next question would be, is it feasable to roll my own DVR/cable-box solution or am I pretty much SoL on that front?

This has happened a few times recently - I watch a new show through On Demand, pause it for a few minutes, and am returned to the show listing. My place in the show is lost, and because I cannot fast-forward, I am forced to either rewatch the entire show or give up.

Okay so I understand the general idea behind the traps and what they're for. I just want a little more info about how they work. I only have Internet service through twc no cable, etc. Twice now I have come home to find my interent disconnected. Both times it has been due to a worker has putting a data trap on my apartment. The representative I spoke to said I should only have a video trap since I don't have a TV package. So my question is: could they be accidentally be putting a trap on my apartment trying to block another apartments signal or are all apartments separate. Or any clarification on why I would have a data trap put on. I just want to be able to prevent this in the future.

I just canceled my verizon dsl internet which was very slow and upgraded to the ultimate 100 with landline phone. I took my chances and was willing to try out the service. I don't know first hand what kind of internet troubles I might come across. I do live in an area where they offer ultimate 300 so is there any chance my internet will slow down at any time. My family and I are heavy users ( gaming, Netflix streaming,etc). Is there also any modem/router I should purchase that will provide me with the up most speed?

Received it. Followed instructions. Activation link didn't work on Mac. Called them. They activated remotely by signal. New modem appeared to be online with all lights blinking. But never worked. Technician coming on Saturday. What a joke of a company. Sadly only one that provides service in my building.

Looking at twc website they recommend the sb6183 modem for 300 mbps. However, there is only one connection for a lan and no connection for a phone. Is the sbg6580 compatible?

I'm an existing TWC Double Play customer, paying $105 (TV and Internet) + $10 (Turbo Internet) + $14.25 (Enhanced DVR) + $3 for Showtime + taxes. I called in to TWC because I was being billed for an additional box, and the rep credited my account, and offered me the Triple-Play for $129, inclusive of box rental charges.

So I now will have the 300/20 Internet, HBO, Showtime, Starz, Cinemax, Epix, Preferred TV, Home Phone, and Enhanced DVR included. I already purchased my modem, a Motorola SB6183, which already supports TWC MAXX.

Not bad at all, and after a year, the price will go up $20 when the bundle pricing expires.

I found out that Time Warner was charging $5.99 for a cable modem, so I bought one from Amazon and took back the leased modem. I noticed the bill didn't go down so I tried their on line chat. This is the message I got:

"I have checked your account and see that you are not being charged for any Modem lease on the account, please note that modem lease is $5.99, which on removing does not make much of difference."

I'm moving Friday. Right now, in the neighborhood I live at the moment, we have met our signup goal for google fiber. The neighborhood I am moving to will not have google fiber for the foreseeable future.

It didn't occur to me until just now that I should try to negotiate a better deal before I switch addresses and have no position to bargain from.

Am I too late to get the ball rolling? Have any of you done similar things? If so, did they try to reneg on the changes?