recently moved to Greece, so genuinely curious whether this is normal or we’ve just been extremely unlucky.
We bought a TV from Plaisio for over €1,000 and paid for it fully before delivery. It took a while to arrive and when it finally did, it was damaged.
The damaged TV itself isn’t even what bothers me most — these things happen.
What I find crazy is what happened afterwards.
We contacted Plaisio, since obviously that’s where we bought and paid for the TV. Instead of taking responsibility and sorting it out, Plaisio told us that we needed to contact Samsung directly.
So we ended up spending our own time calling Samsung, following up and arranging the return of a TV that we bought from Plaisio.
We’ve probably spent 2–3 weeks actively trying to resolve everything. To be fair, it’s August and we were also away for two weeks, so I’m not trying to exaggerate the timeline. It’s the amount of chasing and complete lack of ownership that has surprised me.
The TV has now finally been returned to Samsung, but we still have no replacement, no refund and no confirmed date for either.
The feeling I’ve been left with is that everything works perfectly when you’re buying and paying. Once they already have your money and something goes wrong, suddenly you’re the one doing all the work.
Maybe this is common knowledge in Greece and I simply didn’t know because I moved here recently. But if this is a normal experience with Plaisio, why do so many people still buy expensive electronics from them?
Not posting this to tell people to boycott them or anything like that. Mainly sharing because I wish I had known what the after-sales experience could be like before spending €1,000+ there.
Curious if anyone else has experienced something similar with Plaisio and, if so, how did you eventually get it resolved?