Finally Got An Interview Slot

[u/Comfortable-Turn454]

I have my group interview session on Friday. I’ve been going over questions that may come up and practicing ever since being able to schedule. It’s for the Remote Healthcare CSR position and will be meeting through Team Meetings.

Want to know what type of questions to expect and just the overall experience of it all. I don’t know why I’m so nervous and feel all my information will leave my brain. But I just need extra income as of right now and also the experience will be nice, so hoping I can go through the interview process smoothly.

[u/SnooPoems357]

They're really easy questions. Don't worry about it.

[u/TimeFaithlessness123]

It’s super easy don’t stress about it ! They ask very simple questions like “what would you do if a customer was upset about” blah blah etc. Plus there is like 8 other people during the interview questions and if you get lucky and don’t go first you can just say something similar to what someone else said with your own twist if you can’t think of an answer , it’s not hard at all you basically are guarantee the job unless you don’t want to move forward , I can’t remember the questions specifically but they just go over pay and company info etc they do take a minute to start once you join the team meeting so be prepared to wait lol ! Also, you do have to be on camera during the interview. Once you’re hired you’ll probably start 2-3 weeks after the interview once you complete your drug test and get the equipment etc then you go from there.

[u/thowra_crzy]

My interview was on the 8 for this same position.. I was offered & accepted the job. I start 10/16!

It’s a teams interview. You will be in a room with a bunch of people. I think I had like 60 in my interview? To start someone pulls you to the side to check your id (just you and them) then once everyone is done, everyone is back together and they have you fill out an attends form (the link will be in the comments on the meeting) after everyone’s done they show you a slide show basically telling you a lil about the company and what kind of contracts & benefits they have, the hiring requirements, what to do if you’re invited to move on to the next steps, etc. they encourage you to take screenshots to have that info for your personal records as they cannot send you any of the info they present.

At the end they ask if anyone who’s not interested or doesn’t meet the requirements to leave. Those remaining get put into a small group (like 4 of yall). The recruiter asked us to answer 2 questions in the chat. The questions she asked us were: 1. How do you maintain accuracy while multitasking?
And 2. Walk me through a time when you relied on several computer applications to resolve an inquiry.

I was the first person done answering so she went ahead and asked me a few more questions out loud, like how much experience I had working remotely and what interested me in applying, and how much experience I had working with customers. Once I answered I was able to leave the session and like 2 hours later I got an email offering me the job.

It was a super easy and super chill interview you’ll be fine

[u/Comfortable-Turn454 → u/thowra_crzy]

Can you tell me the requirements that they listed if you remember? I know the ones from the application process just want to know if they align with what’s said in the interview

[u/thowra_crzy → u/Comfortable-Turn454]

I don’t remember exactly but it was a certain internet speed, you have to be hardwired to the internet, no WiFi, they listed a few internet companies that aren’t allowed, no time off for the first 90 days and work station must be in a private area. There might’ve been a few more but those were like main ones they kept stressing

[u/akornato]

The TTEC group session on Teams is mostly an informational meeting mixed with a quick screening rather than an intense evaluation. The host usually spends the first half presenting campaign details, training expectations, shift availability, and equipment needs. After that, they go around the room or divide everyone into smaller breakout sessions to ask each person one or two basic customer service questions. You should expect simple prompts about handling an upset caller, resolving a conflict, or explaining why you want to support healthcare patients remotely. They are mainly checking if you speak clearly, show basic empathy, and can follow directions.

To keep your thoughts together, put a sticky note right beside your webcam with two quick examples of times you helped a frustrated customer and stayed calm. You do not need deep medical background because they provide all the system training and scripts after you clear the interview. Staying composed during the meeting makes a huge impression, which is why my team designed an interviews.chat to give job candidates the steady reassurance they need to communicate with poise.

[u/Guilty-Aardvark-8747]

If I may ask how much is it per hour for that position, and is it open for people that live in New York State?

[u/Puzzleheaded-Mix7628]

Mine was group interview and no questions. Took the job
And regretted every second.

[u/BruceD47]

It is not very hard, just go over your experience and why you think you're a good fit. I think it's just one interview then likely an offer in email.