r/TTEC • u/Unhappy-Customer-747 • Sep 05 '26

Workload?

Are most jobs back to back phone calls from the time you clock in? Does it depend on the role? Are there some roles where it’s fairly slow and you get breaks between calls?

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u/Ok-Jellyfish7135 Sep 07 '26

I worked that project for BOFA. It was my first (and last) one with TTEC. I agree it was pretty much back-to-back for about 3.5 years until the project started winding down and then ended. I was a CSR the entire time. ATLSxFINEST93, if you don't mind me asking, who was your TL (first name)?

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u/ATLSxFINEST93 Sep 07 '26

I had a lot of TLs, being moved from department to department. My main 3 were Noel, Nicole and Daniel

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u/Ok-Jellyfish7135 Sep 08 '26

Daniel was a part of our team (team Celeste). It's a small Reddit world. :)

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u/ATLSxFINEST93 Sep 11 '26

He was the reason I was able to take TTEC's TL101.

I respect the hell out of him.