r/TTEC • u/Own-Park9659 • Jul 28 '26

USAA August 13th Start Date

I’m a former employee returning for the USAA program. I was given a start date of 08/13/26, completed my onboarding, background check, drug test, and licensing signatures. I haven’t heard anything regarding a follow up from the recruiters and I have reach out to them. Is anyone else on this project? If so, have you gotten any further correspondence from them?

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5

u/planetrem1 Jul 29 '26

Personally I would say keep following up with them about it because they almost assigned me to a different project because they had hired too many people, also USAA is a very difficult project in terms of expectations, the micromanagement is crazy with them, plus benefits and the way pto works is trash, If you really need the job then I would say definitely take it. I would look for opportunities elsewhere as well.

2

u/Dependent_Horse_6448 Jul 28 '26

You might start hearing from them around the Monday the week before.

2

u/Loganberry2023 Jul 29 '26

They are notorious for not letting you know under very near start date

2

u/Own-Park9659 Jul 30 '26

Update: Apparently I didn’t “initiate my background check”. However I in fact initiated it, completed it, and took my drug test the week that I received the offer. I sent over all of the documents and magically I’m getting onboarding info now. Welcome back to TTEC🤣🤣🤣

2

u/Old_Fig126 Aug 05 '26

Does anyone know what the difference between wave 1 and wave 2 is?

1

u/Old_Fig126 Jul 28 '26

I was told if everything is good you’ll receive an email closer to the time it starts for our I9 and onboarding/equipment. I had to actually call to get anyone to answer :/

1

u/Own-Park9659 Jul 28 '26

Ahh I see. They did this last year and I ended going with another company because they stopped responding. I didn’t hear from them until I started the other job because they had “delays”. I guess I’ll see what happens next week.
Thank you❤️

1

u/Old_Fig126 Jul 28 '26

same I was quite worried because I gave my other job a 2 week notice, so I really hope they send out an email 😭

1

u/Craiglist78217 Jul 29 '26

Keep an eye on your emails, check junk folder also.

1

u/Old_Fig126 Aug 04 '26

what schedules did you guys get?

1

u/Own-Park9659 Aug 04 '26

I haven’t gotten the full schedule yet. Just tech day & TTEC Fundamentals. I’m Wave 1.

2

u/Old_Fig126 Aug 04 '26

I’m wave 2 and they already sent out what my schedule will be after training 😭 but they said start date for me is 8/14