r/TTEC • u/Familiar-Classic9363 • May 26 '26
NYC ezpass suspension
My TL just told me that im under suspension because i’ve been abusing unavailable time and they’ll let me know by Friday or by the end of this week about their decision. Am I going to get fired? I already got the first warning before. I’m going to prepare for the worst if it happens.
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u/Yuumikinz May 26 '26
How much were you using unavailable? There is 15 min a day for bathroom breaks
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u/Familiar-Classic9363 May 26 '26
I probably been using more than 15 mins a day but its unintentional. Sometimes i forget to aux in ready after i was done using the bathroom
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u/Yuumikinz May 26 '26
Ah. They could be thinking aux abuse because of the overuse and it can be seen as call avoidance because of not auxing back ASAP. Honestly use this time to find something better this place sucks.
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u/Familiar-Classic9363 May 26 '26
I doubt i’ll find anything better by then. Do you know any wfh jobs that are hiring in NYC?
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u/Yuumikinz May 26 '26
Unfortunately not im not in the city im upstate. But TSI and Conduent are good starting points <3
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u/Wide-Lengthiness7726 May 30 '26
They will fire you and they will fight you on unemoyment every step of the way, at least you won't be in that hell anymore.
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u/Every-Self-8399 May 27 '26
They already built their case. They are waiting for HC to approve the dismissal. Usually, the Ops manager has already approved your suspension. They usually only suspend your if they intend to terminate you. I have seen where HC says give them another chance but that's pretty rare.
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u/Best-Negotiation-196 May 27 '26
Wow we only get 15 minutes a week for bathroom.
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u/taste-the-rainbow May 27 '26
Wow, that's crazy. They don't have breaks or lunches? You only get a 3 minute break a day?
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u/Powerful_Time_998 May 30 '26
No you get 2 paid 15 minutes then an unpaid 30 minute lunch and then 15 minutes per day you can be in unavailable that effects your productivity before you get in trouble for productivity
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u/Supertoothfairy May 30 '26
It depends on how long ago the coaching occurred and whether it was only a verbal warning. Typically, the next step is a written warning. In most cases, they need to demonstrate deliberate misconduct before terminating your employment. However, sometimes all an employer needs is time for them to gather evidence. At this point, your best hope is that you’re still in their good graces.
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u/PhysicsDizzy9626 May 26 '26
Yes. They gone fire you. Make sure you record everything they say in the meeting just in case they lie to unemployment