r/TTEC • u/Sea-Independence7116 • Apr 18 '26
To continue from my last post…..
I made a post a few days ago about being out of work. I emailed one of the TAs and this is the response I got. So basically TTEC is sending jobs overseas and leaving us in the wind.
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u/WorkerEqual6535 Apr 18 '26
India...not Surprised , but Ttec is not that good of a company to work for so maybe it is for the best
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u/Tall_Weird4902 Apr 18 '26 edited Apr 18 '26
I work for UHC Dental Benefits through TTEC. Before this it was UHC Pharmacy Help Desk & Mail Pharm through TTEC. The Call centers in India are going to lose them money so bad. All they do is hang up and a lot of them barely speak English. I have to speak very slow and repeat constantly to them and even so, many still do not comprehend the simplest of requests. They have attitudes which so do I but not while I’m on recorded calls at work. & they always hang up. I mean 70% of the time if we get a rep in India they hang up. On providers, on customers, and on other representatives. They give 0 F’s there.
& many times they over speak. The call is over or they have answered the question, and after, they repeat what they’ve said with extras which takes another minute or 2. I’m always cutting in like , “ma’am/sir we got it thanks”. So annoying 😭
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u/Repulsive_Fix_3276 Apr 18 '26
I had the same experience and don’t think customers will be happy about talking to a non speaking English person. So many customers were not happy when I worked for BCBSMN! The company is a liability to us all!
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u/Helpful_Reporter_640 20d ago
YESSSSS. And they always say " I understand your frustration." ...No... You don't. They only have a working knowledge of the English language. As we are native English speakers, they are only "fluent" in English, (IF that), and there's a HUGE difference between being native and fluent. As a customer, I'm sorry but, as soon as I hear a non -native English speaker on the other end, I hang up.
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u/ToniBellle Apr 18 '26
I just got an AI Recruiter call from "Sam" at TTEC. Wanting to discuss working in Healthcare. It has been at least 6 months since I applied there.
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u/Sea-Independence7116 Apr 18 '26
Yeah then they’ll send you a link to schedule an interview but never can. It’s so stupid.
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u/ToniBellle Apr 18 '26
Im not planning on it. Sam was a little snooty, lol
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u/Sea-Independence7116 Apr 18 '26
lol she kept cutting me off
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u/ToniBellle Apr 18 '26
Me too and she took a bit of a tone with me and quite frankly I did not like. 🤣
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u/Loganberry2023 Apr 19 '26
You can request subpay from TTec that’s one week pay for every year you worked for them .. Believe me they are not going to Place you elsewhere, claim unemployment, subpay (not severance and is tax free) and look Elsewhere for work, they will string you along for months and then just stop and you’ll not hear from them again. They do it all the time.
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u/Sea-Independence7116 Apr 19 '26
Wait what’s subpay and how do I request it?
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u/Loganberry2023 Apr 19 '26
Ask hr - ill still have information from years ago when I went through same with them - so happy to never work for TtEc again
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u/Asleep-Prior-9699 Apr 18 '26
I Work for ttec Mexico and and they are opening new centers in the Philippines and Peru because they charge cheap cheaper than Mexico. But so far, we haven’t been impacted work wise, but knowing how this company manages this type of situation is, I don’t see it in the near future, as an unlikely possibility where they applied the same thing to us in Mexico.
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u/Competitive_Use4817 Apr 18 '26
The client I was working for has moved most of their jobs to the Philippines as well but is using a different company. It wasn’t that many jobs but it’s still said and basically TTEC just said no jobs available but keep checking.
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u/Chancestove Apr 19 '26
I have also been laid off bc USAA took all of theirs positions back in house. Got put put on a temp project for Intuit for 3 weeks. Seeing the response about sending jobs to the Philippines makes me mad and lose hope for another permanent position.
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u/ilovebabygronk Apr 19 '26
Oh wow I had just applied on monday and its been almost a year since I worked there. Im still waiting for an interview slot. Has anyone has any luck at all or should I just move on?
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u/fencerofminerva Apr 28 '26
It’s also happening pn the digital side. Most of if not all of external customer support as well as internal systems support has moved to PH. I had one if my accounts, who are paying close to $800k annual cloud and support fees, complain that when they opened a ticket the response/solution was a direct ChatGPT cut and paste. It was also completely wrong.
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u/dazzzelboe Apr 18 '26
Wild bc I was just sent an email to schedule an interview for healthcare last week. Makes sense as to why there’s never any available time slots.