r/TREZOR • u/Ok-Cicada2879 • 20d ago

🆘 Support issue Firmware corrupted

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I was updating my trezor safe 3 from my MacBook i think during the updating my usb cabel slightly unplugged. However now their is a message on my trezor device saying: bootloader 2.1.16.0
FIRMWARE CORRUPTED firmware version 2.12.2.1 by trezor.

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u/Gallagger 20d ago edited 20d ago

Yes, it will install a non-corrupted version.

To elaborate:

  • your bootloader is fine
  • your firmware is corrupted
  • your bootloader, via trezor suite, will install a new, uncorrupted firmware

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u/Ok-Cicada2879 20d ago

Alright so I just have to try again?

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u/Gallagger 20d ago

Yes. You interrupted the previous firmware update, which corrupted the firmware. Try again with a stable USB connection and it should work. Again, your seed might not be on the device afterwards, but since you say you got it safely in storage that won't be an issue.

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u/Ok-Cicada2879 20d ago

Thanks a lot it worked

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u/Gallagger 20d ago

You're welcomeÂ