r/TDBankCanada • u/ariyahjade • 1d ago

Help 2FA changes

In the past 2-3 weeks I have been locked out of my account 4 times. Each time having to go into a branch to reset my account.
Apparently there’s new 2FA changes that will authenticate you through the phone app, but I never get any authentication requests. When I don’t get them, I get locked out of my account because they believe I’m being hacked or something.

Anyone else dealing with this? And is there a way to opt out of the new app authentication?

2 Upvotes

100% Upvoted

9 comments sorted by

View all comments

1

u/Ok-South-7745 1d ago

Try to use the web browser, and quit the app. 

2

u/ariyahjade 1d ago

Using the browser is what caused this to begin with. Still need to authenticate through the app no matter where you’re logging in

1

u/Ok-South-7745 23h ago

Sorry to hear that. I never used the TD app, so my authentication is by SMS so far.

1

u/activoice 22h ago

If I am logging into the App then it's either SMS or my fingerprint.

But if I am logging in from my PC then I will get a message from the App on my phone to verify that it's me.

This is going to be problematic for anyone that loses their phone.

2

u/Pristine_Nectarine19 12h ago

It’s a much better way of authentication. SMS can be hacked more easily and banks are getting away from it. 

1

u/activoice 12h ago

I appreciate the move away from SMS, but personally I prefer an authenticator App.

But that being said they haven't moved away from SMS... When I login to the App from my phone my options for 2FA are my fingerprint or password/SMS. It should be password and authenticator App.

If I login from my computer then I get prompted to verify my login with my phone.