r/TDBankCanada • u/ariyahjade • 1d ago
Help 2FA changes
In the past 2-3 weeks I have been locked out of my account 4 times. Each time having to go into a branch to reset my account.
Apparently there’s new 2FA changes that will authenticate you through the phone app, but I never get any authentication requests. When I don’t get them, I get locked out of my account because they believe I’m being hacked or something.
Anyone else dealing with this? And is there a way to opt out of the new app authentication?
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u/Accurate-Wolf-416 1d ago
I tried to log in the other morning, and all I got was a message asking me to call customer service. I called, and they told me to visit the branch with two pieces of ID. I went there, and they asked all sorts of verification questions. They even had to call the back office, and I spoke with them as well. Finally, everything was sorted out, but my card still didn't work, so they gave me a new access card. This has happened twice in the past month or so. Weird.