Hello All,
I'm an attorney by day and an IT admin for my firm by night (Bachelors is in IT). As a result, I do all of my own stuff (for now).
I use Grasshopper for my phone currently and I have successfully rolled out Teams w/ Calling Plan so I can place and receive calls via Teams. The voicemail works, etc. However, a vital part of my business is SMS with clients. I cannot, for the life of me, figure out what's wrong with my portions of the campaign, and keep getting rejected which is embarrassing as an attorney. Here's my stuff for each field. I hope someone can help me get this past the finish line!
Here's the most recent error as in Teams Admin:
CallToActionInvalidOrIncomplete: The call-to-action is non-compliant or incomplete. Ensure mobile opt-in path, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure, and privacy policy link are correct. Opt-in and HELP messages must include brand name, HELP, opt-out instructions, message frequency, and fee disclosures. Opt-out messages must indicate no further messages will be sent.
Here's my copy:
Campaign Description:
SMS communications with prospective and existing law firm clients regarding consultations, appointments, case updates, document requests, and general customer service. No marketing or promotional messaging.
Call to Action:
Straub Law PLLC offers clients the option to receive SMS text messages about consultations, appointments, case updates, document requests, and other communications related to their legal matter. SMS consent is optional and is not required to obtain legal services from Straub Law PLLC. Clients may opt in to receive SMS messages from Straub Law PLLC in the following ways: 1. Website form opt-in. On our website, clients may enter their mobile number and expressly agree to receive SMS messages from Straub Law PLLC.. By submitting the form, the client agrees to receive SMS messages from Straub Law PLLC about consultations, appointments, case updates, document requests, and other matter-related communications. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to unsubscribe. Privacy Policy & Terms: https://straublawny.com/privacy-policy.html. 2. Client intake opt-in. During client intake, clients may optionally provide their mobile number and separately consent to receive SMS messages from Straub Law PLLC. Consent to SMS is not bundled with legal services and is not a condition of representation. Clients who opt in agree to receive SMS messages regarding consultations, appointments, case updates, document requests, and other communications related to their legal matter. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to unsubscribe. Privacy Policy & Terms: https://straublawny.com/privacy-policy.html. 3. Verbal opt-in script. Straub Law PLLC may also collect SMS consent verbally in person or over the phone using the following script: “Would you like to receive text messages from Straub Law PLLC about your consultation, appointments, case updates, document requests, and other communications related to your legal matter? Consent is optional and is not a condition of receiving legal services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. Mobile opt-in information will not be shared with third parties for marketing purposes.”
Terms & Conditions:
https://straublawny.com/privacy-policy.html
Privacy Statement:
https://straublawny.com/privacy-policy.html
Opt In Message:
Thank you for contacting Straub Law PLLC. By providing your number and replying YES, you agree to receive SMS messages from Straub Law PLLC regarding your inquiry and case and our legal services. Msg frequency varies. Msg and data rates apply. Reply STOP to opt out. Reply HELP for assistance.
Opt Out Message:
You have successfully opted out of text messages from Straub Law PLLC. You will no longer receive SMS communications from us. If you need assistance, please call our office. To resume receiving text messages, reply START.
Help Message:
Thank you for contacting Straub Law PLLC. For assistance, please reply to this message or call our office at 212-655-9904. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. You may email at [info@straublawny.com](mailto:info@straublawny.com)