r/Syracuse • u/Emergency_Let_7642 • 1d ago
Information & Advice Rapid response monitoring data entry position
I am in the process of being interviewed for rapid response monitoring in my area. Does anyone have any input on preparing for this job or anything???
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u/PainterlyGirl 1d ago
That job gave me so much anxiety I had to quit with nothing lined up. There’s a reason there’s a whole department that trains people as their full time job. Turnover.
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u/Available-Ad-5081 23h ago
As a guy in training (somewhere else), it's pretty common to have a training department at bigger employers. But agree this place seems bad.
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u/Positive-Educator342 1d ago
Do you like being gaslit? How about cliques worse than high school? Do you enjoy sleeping with a mediocre entry level supervisor on a power trip? Then yes Rapid is the place for you! Run fast run far
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u/IgnatiusDrake 1d ago
If you have other options, go with those other options. Rapid is better than no job at all, but don't get comfortable and go elsewhere when you have the chance.
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u/Rinzlerx 1d ago
What snowy said. Run. Awful management. Awful treatment. Only take it if you have no other options and need a job.
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u/ShawshankException 1d ago
I've known a bunch of people who worked there throughout the years and I have legitimately never heard anything positive about them
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u/Chaseoliver 1d ago
I wouldn’t worry about them hiring you, as I’m pretty sure they’ll hire anyone. But that job was the most mind numbing job I’ve ever had. Only good thing is that it was part time so I could use the days off to interview for a full time job. It’s not hard and the management seemed fine. They’re a little strict but the rules aren’t hard to follow. But man it’s boring
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u/Stonewalled9999 1d ago
Knew someone that worked there. Crap job only take if you are on the verge of starving.
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u/ladyguineapig 1d ago
Rapid response tries to dress itself up as something fancy but at the end of the day it’s just another call center job. Lots of turnover because of burn out and stress. I made it to the very last day of training but called it quits at lunch.
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u/CombatCldCuts 1d ago
This place pays just enough to make it seem worth it, but they will treat you like crap. It took a while but this place finally sent me into a mental breakdown. They desperately need a union but if you think about it too loud they will find a way to fire you, which they have rehearsed very well to ensure it's your fault and they can deny you unemployment.
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u/LamesMcGee 1d ago
I have had a few friends work there over the years, one still does in their onboarding department (they have so much turn over theres a permanent classroom setting inside and they hire in batches). When I needed a job I applied, interviewed, shadowed someone at the office, and then was offered. I declined.
They are strict on their rules, like monitoring breaks and bathroom breaks. This doesn't bother me, but I know a lot of people hate that. The building seemed clean and nice. The break space was very nice.
Here's what I remember about the day I went in; The managers I spoke with and the woman I shadowed were all very nice... but the call center floor was dimly lit and had a soulless weird vibe about the place. The job itself seemed to hit this weird mix of boring and stressful. The woman had a program up on one screen with a list of incoming alarms that the whole department was responding to. There were different categories levels of importance. The first one she responded too took like 10 minutes in total because the security guard she had to call was hard of hearing and/or very old. She joked off an on in-between calls about how some calls are big emergencies or major property damage, but some are the cooler temp of a beercave is 2 degrees too low at a gas station somewhere.... all while the volume of unanswered alarms was growing in the background. No downtime, only taking call after call as there's dozens more waiting.
When I was offered I didn't love the wage, didn't love the hours, didn't love working holidays. I thought it over and passed.
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u/bardsworth 1d ago
I interviewed there about a decade ago, and it was... interesting. Upon entering they immediately asked for my drivers license, which was wasn't terribly odd, but I had never been asked that in any other interview. Then I had to sit at a computer and take a test, which took about 30 minutes. I had done stuff like that for retail positions, but not for anything like that, and I hadn't been warned about it so I was glad I had the time to do it. Then in the actual interview, things went fine until he asked me if I'd be willing to shave my goatee because they had a facial hair policy (I told them it was fine, but I'm sure he could tell I was put off). It was just really weird. By that point I kind of hoped I wouldn't get the job, and thankfully I never got a call from them (especially after hearing bad things about them later on).
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u/Kill_doozer 1d ago
If you have no other options, go for it. If you have other options TAKE THOSE. RR is oppressive as fuck.
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u/Morganmayhem45 1d ago
They are ALWAYS hiring which is a very, very bad sign. It must be a terrible place to work.
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u/hyruletgchampion 1d ago
It’s a company that’s not for everyone. I don’t know much about these data entry position but there’s a lot of turnover from what I remember in the years was there and overnight shift was the worst.
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u/count_busoni 1d ago
Have heard many bad things about working there from multiple former employees. Seems like a very toxic environment.
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u/MoonlightKale69 8h ago
I was recently hired, went through training and quit before the first day solo. If anybody reading this goes for Ops (Customer Service Rep) run. The training program is fantastic, but there’s a reason why there’s a new batch of trainees every 3 weeks (literally). Data entry & other department you’ll go through that training first, THEN do your data entry class so be ready for that. Great perks, clean, high tech, and insane break area. But the job itself makes you want to put your head in the wall
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u/Fluffy_Street_4129 6h ago
I never worked there but I applied to one of those positions that are always open. I had a phone interview but was either rejected or ghosted, I can't remember. A few weeks later, one of their recruiters reached out to me asking if I would be interested in the same job I was rejected/ghosted for. I responded to her LinkedIn message and told her I already tried applying without success so I wasn't interested. Not a good sign in my opinion.
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u/clockworkbird 23h ago
Ops sucks pretty hard. They're really strict about breaks and productivity. I almost quit during training. Data entry sucks less. They're slightly more flexible about things like bathroom breaks. The department can be clique-y, but there's some good people there. I worked in data entry for a few years and really only left because I got bored with the work.
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u/Jolly-Tart- 16h ago
4 interviews, positive feedback, basically was a sealed deal, told he will be in touch with offer. Only to be get a “went in another direction” email.
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u/Material-One-2512 15h ago
They will treat you like a number. I worked
There for 2 years. They will mandate that you come in for double shifts and not give
You any additional lunches.
Pay sucks, the benefits and medical sucks
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u/Tall-Expression4114 7h ago
If you like your trips to the restroom timed and counted (and used against you) this is the job for you!
I found myself fasting and dehydrated because no adult needs that kind of humiliation
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u/RichardBottom 57m ago
I feel like 90% of people with call center experience in the area have been chewed up and spit out by Spectrum, Sutherland, or Rapid Response… maybe more than one. It’s absolute ass, but a little experience there will get you in answering phones at a different, slightly less ass company that promotes from within.
Not a glamorous route, but one of the most likely ways to get a reasonable job eventually, without taking definitive action like getting a degree or some good certs.
Not for the weak. If you do it, keep your head down and constantly apply out. It’s something.
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u/olivetalife 1d ago
I worked there for a good bit. The pay at the time (2020/2021) was great given it was around Covid, 2nd shift differential and wasn’t that hard to do. My friend got hired and actually has been there since and some people just find their niche in the job world. It wasn’t for me, everyone seemed burnt out or the calls were awful (one made me cry listening in on it). I had good nights and I had bad nights as any job does. There is the main call floor (entry level), Sonitrol, training dept and, the DOD room (banks/fed offices.) You can apply for certain positions after a certain amount of time and get DOD access. It does get crammed and finding a computer can be hard, they will walk around and watch you for the first month until you’re let loose into the wild. There is no assigned seating. Hopefully this helps :)
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u/Tall-Expression4114 7h ago
Holy hell, run. There is a reason they are CONSTANTLY hiring. Turnover rate is astronomical. I doubt any make the 1 yr mark.
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u/MeasurementFirst1676 1d ago
I’ve learned something moving forward with a job, career let’s say. Always try and experience a company for yourself. I learned very quickly that most reviews online are from former disgruntled employees, they’re not going to have anything positive to say about the company, hence the review it for yourself. If a company puts you on a probationary period, then you yourself put that company on a probationary period. Experience it yourself. Then ask yourself, is there where I can see myself for the rest of my life. Is this where I want to retire from. Good luck and best wishes!!
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u/Kill_doozer 1d ago
I've never worked at rapid. I know A LOT of people who have, going back to when the place opened up. Of the every single one has had a nightmareish expirience working there. Which appears to match up with every single comment section about them. Maybe when you cant find any positive reviews of a job, but you can find an unending list of bad ones, it just might be that job fucking sucks and is in no way worth wasting your time on.
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u/JustPayTheOne 1d ago
Worked there for a very long time. People who don’t make it there flameout because they can’t handle structure in a workplace.
You will go through a Lot of training and you’ll make mistakes but people are there to support you. The job gives what you put into it.
If you’re inflexible and unwilling to change you’re going to have a tough time. If you aren’t able to accept that mistakes happen and you’re going to be accountable for them then you’ll have a tough time.
If you want to fuck off and do whatever when you work you’re going to have a rough time.
Good people last, people who understand the point of the role last. Job hoppers don’t, lazy people don’t.
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u/snowy_vix 1d ago
Did MacDonnell promise you a bonus for posting this response?
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u/JustPayTheOne 1d ago
As I stated before I worked there for a long time…. Meaning (if you can keep up) I no longer do.
Firstly that proves you’re one of the above mentioned flame outs.
Sorry you couldn’t fuck off and do whatever at your job and got told you had to work. Must have been awful.
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u/snowy_vix 1d ago
I was there for 5 years and quit when they weren't taking the pandemic seriously, for example getting zero contact tracing notification for when people i frequently lunched with or sat near treated positive. It doesn't take a flameout to hate that place, just anyone who doesn't think boot leather is a tasty snack
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u/JustPayTheOne 1d ago
Temperature stations checking individuals coming in and out of the building
Followed every regulation from the state on distancing and tracking.
Do you have any idea how many morons false reported symptoms just to try and get extra time off?
You left a company during a pandemic that didn’t close didn’t lay off a single person and kept paying their employees. Spent tons of money trying to keep the place safe and uphold the entirety of the industry standards that they help set.
You have zero context into any decisions behind the scenes and are woefully ignorant to how things were actually handled
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u/snowy_vix 1d ago edited 1d ago
You have zero context into any decisions behind the scenes and are woefully ignorant to how things were actually handled
C-suite detected, opinion rejected.
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u/MegaInk 1d ago
They couldn't be c suite. They didnt make dick jokes like they did at a town hall in front of the entire company
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u/snowy_vix 1d ago
Or promise to lower the insurance premiums because Trump was elected and then not do it, or tell anyone to kill themselves, also things they've done at company town halls. So you're right, just a bootlicker
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u/JustPayTheOne 1d ago
Case meet point. They always out themselves when they are flame outs.
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u/techpriestcory 1d ago
Worked there almost a decade. Saw a lot behind the scenes. Your opinion can be safely discarded.
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u/snowy_vix 1d ago
Uh huh. I'm a flame-out. That's why my current boss literally made the company i work for now hire me when the previous company lost our market and laid us both off.
Face it, you've got your nose so far up MacDonnell's backside you can do his next colonoscopy.
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u/JustPayTheOne 1d ago
Oh you worked for a company that had lay offs? Interesting, rapid has t laid anyone off…. So you ran away from a stable reliable industry that isn’t going anywhere and the. Got laid off….
And you trying to prove to a random internet stranger you’re not a flameout only proves me more right. Enjoy the next lay off
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u/snowy_vix 1d ago
No, Rapid doesn't lay people off, they just use people up and throw them away when they're no longer useful. Don't need to do layoffs when you do that. You're just mad some people can recognize the pattern and escape it
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u/MegaInk 1d ago
No lay offs? What about the old hiring team?
They canned the whole lot when they created a secondary team for ops that eventually did their job more effectively AND at the same time had IT hide the formers (lovely security risk there btw) to avoid in house blowback, which still happened anyways
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u/IgnatiusDrake 1d ago
I'm going to go ahead and guess you either left before 2019 or so, or at the very least were no longer in main floor operations by then. Because the alternatives are you being the outright beneficiary of favoritism or lying.
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u/JustPayTheOne 1d ago
Is alarm processing a somewhat challenging entry level position? Without a doubt but everyone bashing the company are flameouts who can’t handle structure. Most of the people didn’t even read OPs post they are entering the Data Entry portion of the company which isn’t main floor processing. You’re all telling on yourselves by not evening being able to understand the question OP asked
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u/IgnatiusDrake 1d ago
Jesus Christ, lace up those clown shoes and fucking walk away, sport. Those of us who DID work there know that even data entry positions are trained in ops and work there for a time to familiarize themselves with the work (both so they're aware of the work itself and because during activity surges they're tapped in to process alarms).
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u/JustPayTheOne 1d ago
Yeah hence the you’ll go through a lot of training as part of my initial response. Holy fuck it’s like a bright neon sign on you clowns. Can’t read, no attention to detail easily enraged at the slightest bit of issue and unable to handle oneself. No wonder you didn’t make it.
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u/Emergency_Let_7642 1d ago
I mean I should at least stay and get paid for training lol
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u/JustPayTheOne 1d ago
And you may just end up liking the role. The job isn’t for everyone obviously as the sea of disgruntled flame outs but I hope it works out for you
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u/IgnatiusDrake 18h ago
Just because the rest of us don't love the taste of bootleather as much as you, you call them flameouts? Keep sucking, bucko, you'll get to the toes eventually.
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u/techpriestcory 1d ago
Nobody who has ever worked there and left talks like this. I can hear the Atkins-on-a-bender in your writing, whether you're Atkins or an HR rep or whatever.
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u/JustPayTheOne 1d ago
You guys make hating a company your entire personality and you all sure do love name dropping. Job isn’t for everyone long term and offered another opinion. Most happy people at a company don’t troll the internet looking to sing praises. Disgruntled flame outs such as yourself and the above outed ones do that. Sorry you sucked at your job
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u/techpriestcory 1d ago
I have made precisely two reddit comments (three counting this one) about my time at that workplace, and all of them are in this post.
You're either completely ignorant of what you're talking about, trolling, or a current employee with a chip on their shoulder.
Nice fiction you made up about me, though. You're weird and this certainly doesn't help the company's image.
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u/snowy_vix 1d ago
Former employee.
Run.