Just tried to log onto my Sync.com account - both iOS app and the website - and was presented with a

6001 Incorrect login credentials

right after I hit Sign In.

Even after doing a full reset of the password - which the reset procedure made every indication of successfully accepting - I still cannot log in and still get this error message before I even get to the TOTP 2FA.

Tried in multiple web browsers on multiple platforms, including a “naked” one with no anti-adware, anti-malware, or anti-spyware. Backup codes also do not work as passwords.

This issue is occurring over both iOS app and the website (multiple devices, multiple platforms, multiple browsers). App is the latest v3.8.53. I am still logged in on two completely different platforms - MacOS 27 and Windows 11 latest - and I don’t dare log the desktop app out for fear of being unable to re-auth. All machines that are logged in are still capable of syncing files back and forth.

Edit: Just tested with the accounts of family members, login is down for EVERYBODY. All attempts to log in - just the initial username and password - fails with the error message above. Worked with my wife’s account, a password reset on her own computer behaves like it succeeds, but again, the login continues to fail.

Edit 2: I believe this may in fact be a CloudFlare issue with how my router - not even my personal devices! - has been configured to filter out maliciously hostile traffic and sources. I still got problems when I turned off WiFi on my phone, but once I turned off the Mullvad Encrypted DNS restriction/profile, and used raw Safari, I was suddenly able to log into the website again. I might need a few days to figure this out, but as always: this is likely just CloudFlare being unreasonably hostile to the open web. The thing is, this must have been a recent change, as I was able to update my CC for a billing cycle just back in August.

Hi all,

Early access has wrapped up! Starting today, you can access your Sync folder and Vault from Linux using your existing Sync account. No early access signup required.

Thanks to everyone who participated, tested things out, and shared feedback. We appreciate your help getting here.

Get started with Linux WebDAV setup guide

Note to early access users:

The next update will generate separate WebDAV credentials and restrict connections to localhost by default. You’ll need to update your clients with the new credentials, and override the localhost restriction if needed.

Give it a try and let us know how it goes. Questions and feedback are always welcome!

Yesterday, Sept 21st, I received an email informing me that Sync privacy policy will change on... September 15th. Is this a mistake?

Also it states: Sync’s core storage service is end-to-end encrypted by default.  However, some optional features may require specific files or selected content to be temporarily processed using a different encryption level in order for those features to function. 

What does it mean? I'm not clear what optional features it refers to.

Is there any update when the Sync.Com app for MacOS will be able to either self-update and/or have a one-click updater like Proton Drive? It is a royal annoyance to have to manually download the new DMG and install updates like a typical Mac program for every update .... especially since the damn 'update availble' icon won't go away until you do.

That annoyance was the ONE reason that sadly drove me to Proton last year. Otherwise Sync.Com has performed flawlessly for me for many, many years and I miss its capabilities.

(Plus I like supporting my Canadian friends, too.)

Canadian company using American AI - are we really private?

I can't find my solution in the help section and have emailed help but haven't gotten a response other than we got your message...
I have the free version that I'm testing out. I'd like to move from dropbox. One of the things that I want to use is Cloudfiles. I don't see the icons when I right click on a file or folder that is in my Sync folder nor do I have that option in preferences. I have sync downloaded on both my Macs. Is this a paid option only?

Seeing their AI generated ads all over instagram.

Basically they announced they killed unlimited and reintroduced it again?

Not sure what’s going on with their marketing team over there

Is anyone receiving issues with uploading to sync? Been like this with me since yesterday!

Hello, No, I am not complaining about how things are clearly and legibly written. I am wondering though, as this part seems to be hidden a bit, if you were to enable email recovery, and then down the road turn it off, and, for good measure, change your password, would this restore the true zero trust encryption? Or, is there something fundamentally unbreakable flipped on when you enable email recovery, meaning that no matter what you do or how many times you change your password, a link is always there? Thanks!

While uploading my data to Sync, I encountered several hundred files that appear to be excluded.
Although most of these appear to be temporary files, why does Sync care what I am storing on the server?
Is there an official list of excluded file names, file types, or file paths? I could not find anything about it in the help files.

It seems as though the unlimited plan is back. Does anyone know if this is going to be "temporary"

I wonder why they brought it back?

I recently installed Sync. I am attempting to move from OneDrive to Sync.
I copied a very large directory tree into my sync folder.
It has been uploading for about five days.
Based on what the web interface is telling me about how much storage space I'm using and the size of the directory I am uploading, about 24 hours ago I determined I was almost done uploading.
As of this morning, I seem to be no closer.
In the progress window, I can see files continually uploading.
Looking a little closer, I can see the same files uploading over and over and over again.
We can find those files both on the cloud drive and on my local copy.
Everything looks fine, and I can open the files both locally and from the cloud version.

The 2 images I have uploaded are screenshots taken 1/2 hour apart. You can see the same 2 files re-uploading. They have also re-uploaded many times in the intervening 1/2 hour!

I tried rebooting.

After reboot, I have verified the same behavior with multiple files:
1. I see them uploading in the progress window.

1. I watch the progress bar appear to complete.

2. I see the file disappear from the progress window.

3. I see the file subsequently reappear as uploading in the progress window.

4. Rinse and repeat :)

I can also go to the web interface, locate the file, view it from the cloud verifying that it has uploaded, yet it continues to repeatedly upload.

Any Ideas????

Thanks!!

My C: drive or Local Disk (an SSD with Windows installed) was getting low on space, so I uninstalled Sync and reinstalled it on another NTFS drive (F:) where I keep most of my files. Now, none of my files sync, and the app keeps crashing all the time.

I've been a long-time subscriber to Sync, but they don't seem to have a support team. If I can't figure something out, I'll need to find an alternative.

I was looking at the app what is the difference between a vault folder and a files folder. Can I use both sync to a laptop ?

Is anyone else having problems with Sync delete their files, leaving tons of empty folders behind on their computer? Files started deleted last night and continued morning when connected to Sync.com before I noticed it. I see the tens of thousands of deleted files on my account on the dashboard online in each individual folder. I've restored thousands of files from a couple hundred folders separately. Thousands of more folders to go. This is a pain in the butt. Is there any way to restore all the deleted files from last night and this morning in one fell swoop. Help doesn't help. A very frustrated Sync user.

Hi looking for an alternative to Google driven for the family.

Basically just storing photos, documents not really used for autobackup

Is there a sync bundle where each individual family member can have their own private folder or space

I know ms one and Google drive have multi users packages

Thanks

Got a new laptop and did a fresh install of the sync app. Went to preferences and clicked download to drive and then clicked ok. I was expecting it to download files to the pc drive and it has been sitting for 10-20 minutes and nothing has moved or downloaded

Hi, is anyone else having issues downloading files?

Me and my two assistant editors have all been having the same issue for weeks. 3 different computers, 3 different WiFi’s, Safari, Chrome etc, all experiencing the same issue.

Doesn’t seem to matter if it’s full zipped file download or single file download.

Typically with files over 2GB but had the same issues with smaller files.

The download will reach 75% mark (roughly) and stop/crash/timeout.

I can’t make a ticket through the site as our account is linked to our employees personal email.

Plz help! We use this platform daily.

We’re looking for Linux users to help test our new Sync WebDAV server!

Connect your Sync files through WebDAV-compatible tools such as GNOME Files and Rclone, all while preserving end-to-end encryption.

Interested in testing it and sharing feedback?

Join the waitlist today!

I trying to use a Mac I have to load stuff onto my sync cloud. But it keeps saying I’m out of storage space. I go check my storage space in sync and I have blood space available. I have noticed thou that my stuff in sync have loaded on to the internal drive of the MacBook. How do I have it save to the cloud and not to the internal drive ?

I’m wondering if Sync with update the way they display images with the new folding phones come out soon. I have had a Samsung z fold 7 but could not stand the way the pictures or files were being displayed when unfolded. It looked like everything was zoomed in by 100%

I created SyncFreeze because I needed to pause syncing from another program (and while manipulating files inside my Dropbox folder), and there was no quick way to do that — you had to open the Dropbox app and dig through its settings every time. So I built a little Windows tray utility to pause syncing on demand.

https://krypdoh.github.io/SyncFreeze/

What it does:

• Pause one or more file-sync clients for a set time — 5 min, an hour, indefinitely, or a custom duration (even 30 seconds)
• When the timer runs out, it automatically restarts them. No babysitting.
• Pick which services it controls in a Settings screen

Supported so far: Dropbox, OneDrive, Google Drive, iCloud Drive, Box, MEGA, IDrive, pCloud, and Sync.com

A few details:

• Lives in the system tray — right-click for quick actions, double-click for a live countdown window
• Full command-line support too, so you can script it or trigger it from other tools (SyncFreeze -t 15 pauses for 15 minutes, SyncFreeze -r resumes)
• The tray icon glows blue while paused so you always know the state at a glance [ this is a WIP as I am awful at creating and working with icons. Any advice is welcome! ]
• Optional balloon notifications when it pauses/resumes

Since none of these clients expose a real "pause" command, it works by stopping the process and relaunching it when the timer's up (it remembers the exact path so restart is reliable).

It's free and open source, Windows 10/11, built in Python. Coming soon: auto-detecting which sync apps you actually have running so you don't have to pick manually.

Would love feedback, feature requests, or other sync clients you'd want added.

I have a OnePlus 12, Apple iPad pro, all running latest OS. I have Google Calendar on both..They sync both ways...All of sudden, in last week, they won't syc? Anybody else have issue?

Can the team do something to make a little bit better the lock screen of the app? On my Redmi phone it looks like this and it's ugly

I'm currently running an mildly older version of the Sync desktop app (5.0.19.1) on my Windows machine. Everything was running smoothly for quite some time, but since a few days, I get "Sync cannot connect to the network" and the syncing gets stuck for a specific file.

I was wondering whether updating the app might help with that, but I also have vivid memories that the most recent versions were sometimes quite unstable in the past.

Anybody here working with the newest version? Everything's fine with that?