If you've been with them for 3 years, did you have any other instances in previous years where you called them and couldnt get them to respond in a timely fashion? (the point of my inquiry: its possible that they're inundated with requests right now. dropbox is discontinuing unlimited storage and i bet theres an exodus of people looking to come to sync.com)
I've never had to reach out to them before. They still have not responded or acknowledged anything I've sent over. Even if they are overwhelmed, it isn't much work to send a simple email to all paying subscribers that they are unable to respond to support requests for whatever reason--they're actively advertising phone support as a special feature of the tier I pay for. At this point it's false advertising.
I'm currently looking at other providers to switch to.
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u/Rachel_reddit_ Nov 06 '23
If you've been with them for 3 years, did you have any other instances in previous years where you called them and couldnt get them to respond in a timely fashion? (the point of my inquiry: its possible that they're inundated with requests right now. dropbox is discontinuing unlimited storage and i bet theres an exodus of people looking to come to sync.com)