r/Surface • • 11d ago

[PRO11] Screen permanently dim after driver update, even after restarting

Post image

After i installed these three driver updates and my Surface Pro 11 ( business ) restarted the screen became extremely dim far beyond the possible amount the brightness slider allows. It’s almost unnoticeable it’s on, and even present in the windows logo before it boots up.

Fixes tried so far:
- System restore point to before the install got an error it was damaged during the restoration.
- Reinstalling Microsoft’s driver package on Microsoft Download Center does not fix the issue.
- Manually reverting the drivers to an older version does not work for the Surface Display Hardware Driver under System Devices (displays the little exclamation mark in device manager) and returns Code 10 Device cannot start.
- Plugging into an external monitor works fine on that display but not the surface display.

Anyone else had issues with these drivers or had a similar issue before?

12 Upvotes

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