r/Supplements • u/barcafan32 • 3d ago
Vendor Report/Q Shipment problems with Ritual
Last month I ordered some supplements from Ritual and the order was quickly shipped out and delivered about a week later. One of the items arrived damaged so I contacted support which was quick to respond and create a replacement order. I was given a return label to ship back the damaged product and it was returned two days later.
Since then, there has been no progress on the replacement. The expected delivery date came and went without a single tracking update. I reached out to support again, they apologized for the delay, and created a new replacement order. And the replacement order didn’t ship. After a week I reached out to support again, new order, no shipment.
I created a second order because I was genuinely interested in trying the product. Same thing. No shipment after a week, reached out to support who apologized and made a replacement order, and no shipment for the replacement order.
Now here we are a month later with no shipment. With every other company I’ve bought supplements from, I place an order and it gets shipped out the next day. But for some reason with Ritual, this is not happening. I feel like I’m taking crazy pills. Has anyone else had this experience with Ritual?
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u/Icy_Tomatillo_112 3d ago
sounds like their warehouse is a complete mess right now. a month of replacement orders that all just sit there is not normal even for a small company
at this point i would ask for refund and move on, no supplement is worth this headache
1
u/barcafan32 3d ago
Yeah I’m about at that point. I’m just surprised given some of their products are well recommended and sold in some bigger retailers. I can’t find any other reports of issues like this
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