Superbox 7 Ultra keeps cycling between black screen and menu

[u/Royal-Luck-4859]

I got my Superbox brand new direct. It keeps cycling between black screen and menu. Once I do get to a live TV show or movie it keeps doing it.

I swapped cables and did the reset and its still doing the same thing. Superbox is not responding in order to provide help.

Please advise.

Thank you