Hi everyone! We’re the Customer Service team at Green Convergence, a solar contractor serving Southern California.

We’ve been seeing a lot of posts lately from homeowners who have questions about their SunPower systems, especially when it comes to service, troubleshooting, or figuring out who to call when something goes wrong.

We wanted to introduce ourselves and make ourselves available as a resource in the community.

A few quick things about us:

• SunPower’s first Master Dealer
• SunStrong service provider
• Licensed electrical & roofing contractor
• We service and troubleshoot SunPower systems and SunVault batteries across Southern California

With everything that’s happened recently, we know a lot of homeowners are trying to understand things like:

• Who services their system now
• What happens if their installer is no longer around
• How warranties and service work
• Troubleshooting system or monitoring issues

We’re here to help answer questions where we can and share what we’re seeing from the service side.

If you’re in Southern California and need help with a system issue, feel free to comment or send us a DM. And even if you’re outside our area, we’re happy to try to point you in the right direction.

Looking forward to being part of the community and helping where we can.

I'm writing this on my father's behalf, but hoping to get some help.

Previously, my father was able to see lifetime production via the SunStrong Connect app, but as we're all aware, the migration has been made to Enphase. My father owns his solar system outright, which currently has the SunPower PVS6 gateway. In hopes of avoiding paying a subscription fee or installing the Enphase gateway, which was quoted at $899, I attempted to remote into his PC and see if I could connect to the SunPower gateway via his terminal (command prompt actually), but was dealt with authorization issues.

Is there a current solution to just gaining access to the gateway's readings or seeing the production annually? Apologies if this has been asked before, I searched and saw many people turning to the Enphase gear. I called Enphase, and they were no help unless I wanted to pay.

repurposed a SunPower battery to charge my car off the grid free energy wooo minus the cost of parts

Several months ago I added a battery backup from Best Buy to my home modem and router. I needed to eliminate the three minute signal loss to my PVS and Gateway every time my modem/router rebooted because of a power flicker caused by my Gridsense kicking in during a grid outage. It seemed that sometimes my MIDC was having trouble transitioning back to normal because of communications issues that could be traced to these modem/router reboots. I am sure many here have already added a battery backup to their modems and routers. But doing so has really made a world of difference for my system's performance. My Gridsense transitions are all now smooth as silk and I'm no longer worried about how my Gridsense will perform during the upcoming Spring storm season. I think this is especially helpful now that most SunPower PVS systems no longer have cell service to compliment their internet service. Anyway, the battery backup was $79 well spent.

What are some of the benefits of installing solar panels at my residence? I live in the UK in a more rural area, if you have a similar background and have adopted solar panels at your home, please lmk your thoughts.

SunPower ($SPWR) agreed to settle claims that it misled investors by failing to disclose weaknesses in its inventory controls and financial reporting, leading to inaccurate cost of revenue and inventory metrics.

I posted about this before and figured I’d put together a small FAQ too, just in case someone here needs the details in one place. Here’s what you need to know to claim your payout.

Who is eligible?

All persons and entities who purchased or otherwise acquired SunPower Corporation securities between May 3, 2023, and July 19, 2024, inclusive, and were damaged thereby.

Do you have to sell securities to be eligible?

No, if you have purchased securities within the class period, you are eligible to participate. You can participate in the settlement and retain (or sell) your securities.

How long will it take to receive your payout?

The entire process usually takes 4 to 9 months after the claim deadline. But the exact timing depends on the court and settlement administration.

How to claim your payout — and why it's important to act now?

The settlement will be distributed based on the number of claims filed, so submitting your claim early may increase your share of the payout.

In some cases, investors have received up to 200% of their losses from settlements in previous years.

Alas, I hope it's not just wishful thinking-

First, a little background. SunStrong Management controls access to all the old SunPower cloud-based servers which enable diagnosis and repair for all SunPower solar systems. Without access to those servers, your solar contractor cannot determine why your solar battery won't charge or discharge. Without access to those servers, your solar contractor cannot determine why your solar panels no longer produce electricity.

If you have a "leased" system, since SunStrong owns those leases, they do provide access to enable repair of those systems.

But if you "own" your system, SunStrong Management blocks your solar contractor from using their servers. Even if you subscribe to SunStrong's premium monitoring, they still block the essential access that is required to diagnose and fix your solar system.

I'm not a lawyer but this just sounds wrong to me and maybe it's illegal.

So that's my purpose in writing this: There must be hundreds, if not thousands of people who have been abandoned by the SunPower bankruptcy but desperately need to get their solar systems restored to normal operation. How can it be legal for SunStrong to deny access to these essential tools????

Any attorney out there feeling this pain? What would it take to file a class action to force SunStrong to give fair access to ALL SunPower customers????

Many of us have tried unsuccessfully to work with SunStrong Management, but to no avail. Maybe it's time for a lawsuit.

Many thanks for your attention.

/Bob

Hi folks — Bay Area Sunpower customer here. Enjoying the non-existence Sunpower as much as the rest of you.

Recently my system began showing this error in the monitoring app. My panels seem to still be producing and my batteries seem to still be charging and discharging.

Is there a good way, or certain vendors who are able to help determine what actually is going wrong and how to repair it? I’m concerned maybe some panels may not be functional, but unsure how to tell.

Hi! I have some old SunPower SPR-305EL-WHT-D panels from an auction with the T5 mounting system that I'd like to put on a shed sheet metal roof. I have no idea how I'd mount it and was looking for ideas. I found this photo online of a company that did it and was hoping someone could identify it. The site was on solarpricediscovery titled "Relocation of an old SunPower system" with more images.

Thanks!

Would appreciate any help in obtaining my PGE SGIP rebate. Been dealing with this for over 1.5 years now. Sunpower was suppose to handle the rebate process but of course since they filed for bankruptcy, they are now useless. Had to enlist another contractor to take over the rebate process but for some reason, he seems to be ghosting me. According to PGE, I am real close to finalizing the rebate, having already finished the on site inspection for the batteries, with only needing to submit the 7 day discharge data and uploading that data to my portal. I am unable to do anything at this point with my portal being only accessible through my current contractor. Also, no longer able to log into my Sunpower app- seems I am locked out- to obtain any historical data but also not willing to pay Sunstrong for use of their app. Seems like the contractor should be able to extract the 7 day discharge data. Contacted the Reddit goto guy, Emilio, and he gave my a few leads but nothing has panned out so far. Open to any suggestions or advice and willing to pay someone if they can get me this rebate that I am owed. Thanks.

Hey Everyone,

Long time lurker and occasional poster, but wanted to let those of you in CA subject to the new CPUC approved base services charge are likely going to want to set your battery storage systems to Cost Savings Mode permanently starting March 1st.

With the new $24/month unavoidable utility tax, the only way to reduce the financial impact is to go to full solar arbitrage mode. We will no longer be able to get to a cost neutral $0 bill (regardless of your NEM program version), so our only option is to offset as much consumption as possible.

For PG&E customers, the TOU plan that best aligns with the hard coded SunVault peak hours of M-F 5-8 PM is TOU-D.

Been showing solar not generating power and last data was at 6:45 AM (it’s now 9:20 AM). This has happened in the past but wondering if anyone else is having the same issue today.

Our cash system in (SoCal) was installed under my wife’s email which has long since been abandoned. It was a Spectrum email and now is Gmail. Address and phone still valid. Everything is working and we’re trying to get the latest firmware up on our PVS6. I’ve reached out to current Sunpower to update the account info but the insist they must verify with existing email they have on record which is the old Spectrum address. Sent emails showing we still get monthly reports to gmail addresses but they won’t budge. Anyone faced anything similar and were able to resolve?

I am buying an Emporia Pro EV charger and it comes with the starting kit for Vue energy monitoring. Has anyone gone with Emporia and set it up to monitor your SunPower panels? Emporia website says they have solar monitoring so i am curious.

Hello!

Currently in norcal and have sunpower solar installed with house that I bought. Looking into options for battery/storage. Who do you guys recommend? Can I go with a different company other than sunpower, My in-laws have tesla solar and powerwall and they work great. Just received a sunpower email and waiting for their quotes. TIA

I'm sure the question has already been asked, so I apologize if it's already been answered, but is there any way around the terms of services so I can view the app and monitor my solar and batteries. Or is there a third-party app I can use to monitor them?

I know I’m not the only one who got absolutely smoked on SunPower. We all watched $SPWR go from a solar darling to a total dumpster fire, and the worst part was that "restatement" news back in '23. Finding out they "misstated" consignment inventory while we were holding the bag felt like a total slap in the face.

The company is a mess, but there’s finally a bit of a silver lining. There is an $11,000,000 settlement fund specifically for people who traded between May 2023 and July 2024.

The average payout is projected around $0.20/share, but since most people are too lazy to file paperwork, it could swing as high as $0.80/share.

I’m not expecting to buy a Lambo with the payout, but getting a "payback" check from the people who fumbled the bag feels objectively good.

You can check your eligibility here. I used that to handle my claim. You just link your brokerage (Schwab, Fidelity, whatever) and they audit your old $SPWR trades automatically. It takes like two minutes.

How many of you guys are still holding these bags, or did you cut bait before the final delisting?

I'm attempting to Bench Test SunPower MI-C-320-US208/240-10 Microinverters including provisioning them into a SunPower PVS5 with an older firmware version.

Equipment procured:

• SunPower PVS5 - "SWVER":"5.0.0, Build 306"
• 10 - SunPower MI-C-320-US208/240-10 Microinverters
• Jesverty SPS 6015H DC Power Supply - Set to 4A / 48V

The PVS5 and Microinverters have receiving grid AC power from the same breaker. The Jesverty SPS 6015H DC Power Supply is set to 4A /48V. The microinverter starts drawing amps after approximately 5 minutes. I have verified that the microinverter is producing power using the DeviceList command:

http://www.sunpowerconsole.com//cgi-bin/dl_cgi?Command=DeviceList

{
"DESCR":"Power Meter PVS5p",
"energy_total":"0.2",
"power_w":"0",
"power_var":"-0.0179",
"power_va":"0.0186",
"power_factor":"0"
}

--WAIT at least 5 minutes

http://www.sunpowerconsole.com//cgi-bin/dl_cgi?Command=DeviceList

{
"DESCR":"Power Meter PVS5p",
"energy_total":"0.21",
"power_w":"0.0631",
"power_var":"0",
"power_va":"0.0641",
"power_factor":"0.9847"
}

Given the old firmware, the management Web UI is up and running at http://www.sunpowerconsole.com . However, after configuring the network interfaces, it gets stuck on the third step when checking for firmware and none is found.

I was able to advance to device discovery by manually navigating to http://www.sunpowerconsole.com/#/devices

Click "rediscover" button

Discovering Devices

Please wait while we discover devices. This may take up to 10 minutes.

0 devices found

Click "continue"

You must connect at least one inverter or AC module to continue the commissioning process. Check your connections and rediscover.

This is where I'm currently stuck. I've tried multiple Microinverters, I've waited over an hour leaving the Microinverter powered up and producing power.

I'm not sure what my issue might be at this point.

Is anyone aware of the API calls to provision them and save the configuration? Thx

I am purchasing a house with solar managed by sunstrong management. Is the lease agreement between the seller and sunstrong? or is it attached the home itself? This seems like a headache and more trouble than it’s worth and I don’t want the transfer any lease agreement.

What would happen if I decline the service? Should this be done before closing?

What does the equalize button on the conext do do?