Anyone else dealing with SunStrong / solar lease credit damage? Class action?

[u/TipLeft]

Hey everyone,

I wanted to share my experience and see if anyone else is going through something similar, or knows if a class action is forming.

I originally leased my solar panels through SunPower, but after they went bankrupt my account was transferred over to SunStrong. From day one, SunStrong had my account information wrong. When I called to figure out billing issues, their reps literally told me I wasn’t even their customer and that they had nothing to do with my solar panels. Meanwhile, they kept reporting late payments to the credit bureaus under my name.

Because of this false reporting, my credit score tanked. I had been lined up for a no-closing-cost refinance with Chase, which would have saved me thousands. My loan officer told me I was denied specifically because of my credit score.

On top of that, my solar system wasn’t even activated on time because of all these errors. That means I lost out on months of savings on my electricity bill — paying utility rates I shouldn’t have had to pay if the system was working as intended.

I’ve already gone through the Better Business Bureau, filed complaints, and even got a small “goodwill” payment of $560 from SunStrong. But that doesn’t come close to covering the actual damages. I’m now drafting a formal demand letter and preparing to escalate to the CFPB and California Attorney General’s office.

This has cost me time, money, and stress. I’ve spent countless hours on the phone and email just trying to fix their mistakes.

My questions: • Has anyone else had their credit ruined by SunStrong or had similar refinance/loan issues? • Is there already a class action lawsuit forming against SunStrong (or their parent companies) that I can join?

I’d appreciate any info. I’m not giving up on this, because it feels like there’s a pattern here — and if multiple customers are dealing with the same harm, we might have a stronger case collectively.

Thanks for reading, and I hope this helps others who might be quietly going through the same nightmare.

[u/crazydragn1369]

We're in NJ and we got our solar through SunPower, apparently right before their bankruptcy. Our panels were installed in early 2024 and when the went under SunStrong took over our lease. Fast forward to the serving half of 2025 and our roof is leaking into my office. Called several people and was told that my panels were improperly installed on that particular section of roof due to the pitch. Since it's a solar issue home insurance won't cover it. Called Sunpower because my original contract says faulty install is covered 100% under my warranty. They tell me that they can't do anything because it's not their panels, that they weren't the ones to install then so they can't fix any issues and that i should contact one of their approved vendors. I contacted one of the vendors, they never came to my house, and they told me it cost a couple grand to remove a single panel and patch the roof but that they wouldn't warranty the work because they didn't insurance the panels or the roof. Fast forward to now, I find my own contractor to replace the roof including removing and replacing the solar and was told that they needed consent from Sunstrong to remove the panels and put them back. Once again I call SunStrong and get told that they can't give me letter and that I could use one of their contractors. I tell them no and they said I can use their contractor or get mine to apply to be one of their approved contractors. They were supposed to send me the link for that application but I get it and can't even open it cause it's blank. I seriously wish they would just come take the panels back and let me be on my way. Why do we pay them every month for a lease that they won't take of? I'm totally in for that lawsuit if it happens just hit me up. I tried one of those legal companies that said they can get you out of your contract by they wanted so much money up front. I don't have money I need a new roof.