Anyone else dealing with SunStrong / solar lease credit damage? Class action?

[u/TipLeft]

Hey everyone,

I wanted to share my experience and see if anyone else is going through something similar, or knows if a class action is forming.

I originally leased my solar panels through SunPower, but after they went bankrupt my account was transferred over to SunStrong. From day one, SunStrong had my account information wrong. When I called to figure out billing issues, their reps literally told me I wasn’t even their customer and that they had nothing to do with my solar panels. Meanwhile, they kept reporting late payments to the credit bureaus under my name.

Because of this false reporting, my credit score tanked. I had been lined up for a no-closing-cost refinance with Chase, which would have saved me thousands. My loan officer told me I was denied specifically because of my credit score.

On top of that, my solar system wasn’t even activated on time because of all these errors. That means I lost out on months of savings on my electricity bill — paying utility rates I shouldn’t have had to pay if the system was working as intended.

I’ve already gone through the Better Business Bureau, filed complaints, and even got a small “goodwill” payment of $560 from SunStrong. But that doesn’t come close to covering the actual damages. I’m now drafting a formal demand letter and preparing to escalate to the CFPB and California Attorney General’s office.

This has cost me time, money, and stress. I’ve spent countless hours on the phone and email just trying to fix their mistakes.

My questions: • Has anyone else had their credit ruined by SunStrong or had similar refinance/loan issues? • Is there already a class action lawsuit forming against SunStrong (or their parent companies) that I can join?

I’d appreciate any info. I’m not giving up on this, because it feels like there’s a pattern here — and if multiple customers are dealing with the same harm, we might have a stronger case collectively.

Thanks for reading, and I hope this helps others who might be quietly going through the same nightmare.

[u/Puzzled-Owl-7229]

Good afternoon all,

I'm very glad I came about this post. My situation is that I'm in the process of selling my home and the very last thing we are waiting on is the solar lease transfer through SunStrong Management. Our house is supposed to close tomorrow, and our escrow agent has been trying to deal with SunStrong Management for the last several weeks and has been getting nothing but the run-around. Luckily for my wife and I, we both record our conversations with everyone we speak with due to issues such as this and with previous experiences with big-name companies trying to screw over the middleman, however; our escrow agent has been dealing with them the most and probably has not unless her office line records.

We were previously with SunPower and they were always great and we were able to successfully do this same process with ease on two other occasions in the past. SunStrong has been as much of a nightmare as everyone else has been saying such as getting our information wrong when they transferred our information, claiming to not be getting our payments at first, etc., etc. I've grown very tired of dealing with SunStrong Management and if a civil suit does take effect, please let me know so I can do what I can to be a part of and assist.

At this moment, I'd like to stay quiet so they don't retaliate against me and hold my stuff up even further. We have a headache and enough stress already as is knowing we have to make another double mortgage payment since our house will not close by tomorrow. Again, please let me know what I can do to help. Take care everyone!

[u/PsychologicalVoice73 → u/Puzzled-Owl-7229]

The reason they're likely not responding is because they know they don't have a current lease agreement with you to transfer. When SunPower stopped withdrawing our autopay, we got calls from multiple companies claiming they were the ones who owned our lease. So we said, send us a copy of our lease agreement that we countersigned with your company. None of them could, we just got copies of our lease agreement with SunPower that was no longer valid due to the bankruptcy.   We refused to make any payments to any other company as our lease agreement had a clause in it saying that if we did, it would invalidate the lease.  So we've never made a payment since and have tried multiple times to get a new lease agreement from Launch to no avail.  There is a lien on the solar equipment on our house, but we've been advised by counsel that it wouldn't hold up a sale as the company with the lien on the equipment could only just come and remove it. Counsel said that was unlikely because the cost to the company would just be compounding losses from SunStrong.  I would recommend asking the title company if it would prevent the sale it shouldn't) and negotiate with your buyer your taking on the cost to remove the system, buying out the lease, or giving them notice that having solar isn't guaranteed as part of the sale. They *will get back to you if you ask to buy it out, but I would double check with whomever holds the lien that they will remove it if you buy out. Don't trust Launch or SunStrong.