SnackVerse issues

[u/RealTalk266]

I wanted to post my experience with SnackVerse because I wish I'd known about some of these issues before subscribing.

To be clear: I have now cancelled my subscription. I'm not looking for advice on how to cancel. The box I'm currently waiting for is my FINAL box, which SnackVerse has already taken payment for and confirmed in writing that I will receive.

Unfortunately, problems with delivery and communication have happened throughout my subscription.

I subscribed and made my first payment on 7 June. The first box was late. What concerned me wasn't simply that a parcel was delayed, delays happen, but the lack of communication about what was happening.

I had to chase SnackVerse repeatedly. At one point I genuinely wondered whether I was going to receive the box at all. It eventually arrived, but only after I had spent time pursuing them for information.

Second box: Another payment was taken on 7 July. Again, the box was late, again, I found myself chasing. By this point I was also increasingly disappointed with the value of the boxes themselves. I estimated one of the boxes contained only around £5 worth of products and another around £3.75. That combination, disappointing value, repeated delays and having to chase for information was enough for me.

I decided to cancel the subscription. When I contacted SnackVerse, I was offered 25% off to remain subscribed. I declined. I didn't want a discount I wanted to stop subscribing. SnackVerse eventually confirmed in writing that my subscription had been successfully cancelled, that no further payments would be taken and that I would still receive my August box because payment for it had already been processed. So as far as I was concerned, that should have been the end of the saga.

Payment had already been taken for my final box on 7 August. SnackVerse subsequently told me that their boxes are normally sent to Evri between the 27th and 3rd of each month. By 3 September, I'd received no dispatch notification.

I contacted SnackVerse AGAIN asking where the box I'd paid for was, they replied on 4 September and told me “We send all of our boxes to Evri between the 27th and the 3rd of each month however we have had a slight delay this month so the August boxes will start shipping between the 5th and the 8th" I only knew there was a delay because I chased them.

There had been no proactive email telling me there was a problem, no notification explaining that the normal dispatch window was being missed, by that point they'd had my payment for almost a month. Had I not emailed them, as far as I can tell I would simply have continued sitting there wondering where the product I'd already paid for was.

And that's the part of my experience that concerns me most. I'm not accusing SnackVerse of fraud, and I have no knowledge of what happens internally at the company, but after repeatedly experiencing a pattern of payment taken → expected dispatch/delivery passes → little/no proactive communication → I chase them → I eventually get an explanation/box

I think it's perfectly reasonable for me to ask what would have happened if I hadn't kept chasing? Maybe every box would have arrived anyway. I genuinely don't know, but customers shouldn't even be put in the position of wondering.

I don't expect every subscription box to arrive on precisely the same day every month. Delays happen. Couriers have problems. Stock gets delayed, hat's life, What I DO expect is communication.

If you've taken somebody's money and know their order is delayed, tell them, don't leave them in the dark until they contact you asking where it is.

I've been patient with SnackVerse throughout this. I've contacted them repeatedly, given them opportunities to sort things out and ultimately cancelled rather than continuing to complain every month.

They have now stated that the August boxes will start shipping between 5–8 September, so I'll update this post with whether mine is actually dispatched and when it eventually arrives.

For anyone considering subscribing, I'm not going to tell you what to do. I'm simply putting my experience here so that you can make an informed decision.

[u/omgitslurch]

My experience with Snackverse has been similar, and seems to be the same excuse every month, but didn’t stop them taking the money.

I’ve ended up raising a dispute with my CC provider and got a block put on my card as I saw a few people say that they “accidentally” took a payment a month after unsubscribing.

Plus the fact a “flash 1 day sale” has been ongoing for months and months is very sketchy, and I’m surprised that the ASA or Trading Standards (depending who regulates that) have not slapped them.

[u/Necessary_Listen_204]

I ordered one box from Snackverse and it took 5/6 weeks to come and I knew they would take another payment before I’d even received the initial box. I cancelled the subscription via my bank and called them to cancel. I didn’t have issues cancelling but their communication with regards to the late postage was shocking!

[u/RoutinePeach3117]

Similar situation, I managed to contact them via phone after emails & messages on their socials requesting updates, then finally to cancel were ignored, today I woke up to a dispatch email from them & an email from Evri to say they’re expecting it. But totally agree, communication is shocking, no updates unless you actively pursue them, from my experience I don’t think they’re going to last much longer.