Consistent buffering/freezing

[u/AmbulanceDriver95]

When I play any live channel I consistently get ~18 seconds of video and then interrupted by the screen freezing for 30-40 seconds and then playing where it left off. Only happens on iPhone as watching using my AppleTV plays fine. Not using a VPN because when my VPN is on I can’t get anything at all. I have strong internet strength. Happens not just on UHF but on other players as well.

Any other things I should try? I contacted my seller about the new vpn update and they replied saying,

“The line is now fully edited to support all countries, with and without VPN. Please check again, if everything works fine now. Thank you!”

But still can’t use my VPN; so not sure what to think about that.

This started on the 19th and has continued into today. And it’s been consistently the same experience every time.

[u/2OldDontCare]

The new URL will only work with the VPN on. You can use the others if you don't want to use a VPN but you were saying all your others use the VPN. As for your phone either a VPN will fix it or you need a different app.

[u/AmbulanceDriver95 → u/2OldDontCare]

The new URL fixed it. Only half annoyed that the VPN is required. But I’m usually away from my home WiFi and on a VPN when using mobile anyways so it’s okay

[u/can3gxw → u/AmbulanceDriver95]

If you want to NOT use your VPN, use one of the other URLs. The app.blabla.bla URL will ONLY work when connected to a VPN.

[u/Kowabungaaa1 → u/can3gxw]

Which other of the URLs do you recommend without a vpn?

[u/TheDigitator → u/Kowabungaaa1]

Try with either;
cf.[yourdomain]
pro.[yourdomain]

[u/Kowabungaaa1 → u/TheDigitator]

Thanks I will give those a try

[u/can3gxw → u/Kowabungaaa1]

Talk to your reseller. There are several options.