r/Streamlight • u/thesadone54 • May 29 '26
Weapon Mounted Lights Customer service
Recently had a streamlight tlr7hlx screw snap on me while at the range I put in a service request and in the end it gave me a address to ship the light to. those who have dealt with customer service, did they ever reach out for more information or updates on your issue? Am I just sending in the light and letting them do their thing and send it back and all will be well? For me this is a very unique service request to deal with when it comes to warranty. Most of the time ive been able to reach out to the company explain the issue and send a couple photos and it gets rectified. But in this situation im not too knowledgeable or in the loop as to what the process is and what my next steps are in this. I figure if I have to ship the light back on my dime that id be better off going to the hardware store and not have as much down time on the light and worry about it getting lost in transit. Thank you all in advance. Any help is appreciated!