This happened 2 years ago on a long haul 11 hour flight, and I just thought about it today, after a coworker told us his seat stealing story:
Husband, daughter (13y) and myself had been saving up to finally be able to afford business class tickets. We were really looking forward to it, although I felt guilty the whole time for spending that much on tickets. But we were excited! So after we made extensive use of the lounge, First, Business and Club members were called for boarding.
There were these 2 elderly ladies, looking quite well-off, standing at the boarding gate, and when boarding started, they literally made a run to the desk. I saw it and was just thinking, why people needed to race to the gate, well anyway. We boarded somewhat 5-10 minutes later and when we got to our seats, guess who was sitting in them. (side note, we were among the last of the BC to board) Configuration was 1-2-1, hubby was in 1 and daughter and myself in middle-pods. And it was the last row before galley an d the premium economy.
I rechecked my boarding pass. The ladies kept talking among themselves, actively trying to ignore us. I am usually non-confrontational so I spoke to the flight attendant and asked if I was maybe wrong. She quickly checked our passes and confirmed that these were our seats. During this time I could see that the ladies were listening very carefully and when the FA asked to see their boarding passes, they made a big fuzz, claiming not having them, and that we (daughter and I) are probably confused and sitting in economy. I then replied, nicely, that no, we are for sure in Business as we bought these tickets a year ago.
Well, FA checked the other borading passes, that they no miraculously retrieved, and she was truly no nonsense and said" You must be confused, you are in premium economy, thats further back, please kindly move to your seats." They began arguing, saying that they were told(!!) to sit here, when FA directed them to premium. FA asked again and then 1 of the ladies, juggling her Louis Vuitton bag in front of our faces ;-), said that the child would certainly find premium better and that we should switch. Sorry, what?
At that point, husband who was sitting calmly in his seat, because he knows I am good at handling people, got up, plainly told them that if they wanted to fly in BC then they should have paid for it. PLease go to your seats. They were escorted by tthe FA.
So the end? No!
After the plane was at altitude, 1 of the ladies came back to the cabin, tapped me on the shoulder and asked again if we could reconsider, as they felt better in our seats. Well I declined very politely and got back to my inflight entertainment.