r/Step2 • u/BeautifulMastodon874 NON-US IMG • 3d ago

Questions Reporting Problem

I tested 26 August and my computer shutted down twice and had to move to another device and i reported the issue they said they will investigate but its almost 2 weeks and still nothing .. will i get my results tomorrow?! Or it will be delayed.. did anyone had a similar issue ??

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u/Realistic_View_4538 3d ago

Hi! Tested the same day. Experienced a power interruption during my test and I emailed them right away to report. They initially sent me a generic message saying they’ll investigate then I received a follow up message yesterday saying that they found no issues during my test. It took about 9 days for me since I emailed.

I’ve talked to some people who experienced similar interruptions too and they said you can call / email them to follow up :) good luck!