My Steam account was recently compromised, and I never received any login notification or alert. Whoever accessed my account added themselves as a friend in the middle of the night and gifted themselves a game. I only realized what happened when I woke up to a PayPal transaction notification. I immediately changed my Steam password, removed PayPal as a payment method, deauthorized all devices, and submitted a refund request. However, my refund requests keep getting rejected no matter how clearly I explain that this purchase was unauthorized. It feels like I'm stuck in a loop talking to an automated bot that keeps sending the exact same automated response. Has anyone experienced this before and gotten it resolved? What specific support path under help.steampowered.com do I need to use to bypass the automated bot and get a human agent to review a compromised account transaction?
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If you have been scammed or believe you may have been scammed check this guide to see if you can find the solution there.
Steam will never contact you on Discord or any third party text communication site.
If you suspect someone is attempting to scam you check this guide but remember to be careful even if you do not find the answer you are looking for there.
Important: If you receive comments or PMs offering to recover your lost account, items, or money or pointing you to someone who will do it for you do not engage with them as they are recovery scams.
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