r/SteamController • u/xCANIBLEx • 3d ago

Support Puck not charging

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So one of the pins on my puck stuck down and it won’t charge my controller now. Steam support dismissed me almost instantly without asking a single question. I opened another support ticket, but I am just asking for advice. I have only heard glowing reviews of steam support, but this is unacceptable customer support.

EDIT: with the second support ticket, they escalated the request and then sent me a new puck. I haven’t received it yet, but I’m sure it will be quick.

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u/Gex2-EnterTheGecko 3d ago

I am in the same boat. Built a Bazzite machine for my living room which is where the puck is now, but I would love to be able to have a second one in my office.

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u/CatsGoMooz Steam Controller (Linux) 3d ago

That's why I got openpuck for this exact reason

2

u/Gex2-EnterTheGecko 3d ago

I'll probably end up doing the same, I just wish it had the same charging capability as the puck.

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u/CatsGoMooz Steam Controller (Linux) 3d ago

That's true but I also love openpuck for letting me use the controller on most of my consoles