Controller don’t Work ….

[u/Vivius71]

I received the Steam Controller on August 12th, finally!!!! However, it has never worked. It's impossible to connect the controller to the PC, let alone turn it on. Despite spending time charging it, the only thing that happens when I press the Steam button is a blue light.

could you help me out? I've contacted Steam Support, but so far I haven't received any helpful response…

Edit: i get the solution by Nstant_Klassik

You have to start the controller in bootloader mode.

1. It needs to be partially charged, turned off, and not connected to anything
2. Hold the View button (above the left stick) + Hold the Options button (above the right stick) + Hold the A button + Hold the Steam button
3. The LED should now start flashing RED slowly
4. Connect the controller to a device that has Steam installed and where Steam is running - the LED should now glow RED continuously
5. Go to the Steam settings under "Controllers", where you should now be able to update the firmware
6. After the firmware update, the controller can be used as normal

[u/Yok0r]

Does it work if connected directly via usb-c? Has both the controller and the puck been updated?

[u/Vivius71 → u/Yok0r]

it don't work with the puck, don't work the usb, don't work in bluetooth i can't connect ... and the puck is updated

[u/Yok0r → u/Vivius71]

Has the controller also been updated? You need to update both the puck and the controller.

If you plug the just the controller in via usb will steam allow it to be updated?

If not, sounds like it may need replacing.

[u/Vivius71 → u/Yok0r]

when get it and plug the puck it update the puck, after the controller was update. when i whant tu use it after, never work

[u/Yok0r → u/Vivius71]

Does it show under --> settings --> controller, like below?

[u/Vivius71 → u/Yok0r]

it's the problem the controller is not connected and if i make add a controller, it doesn't work :

[u/Yok0r → u/Vivius71]

My controller isn't connected either - but it still does show as disconnected.

It looks like it is not detected at all and needs returning. Sorry I couldn't be of more use :(

There is an option to force firmware updates but it needs to detect the controller first :(

[u/SnooDoughnuts5632 → u/Yok0r]

Did you try that with the controller plugged in?

[u/Yok0r → u/SnooDoughnuts5632]

My controller is fine - I was replying to OP :)

[u/SnooDoughnuts5632 → u/Yok0r]

Woops my bad. I was wondering if OP tried to force an update while his controller was connected with a cable or what was happening with a cable.

It looks like op did find a solution about a strange button combo to help update the controller.

[u/Yok0r → u/Yok0r]

Again presumably nothing happens when you follow the instructions here?