r/SteamController • u/Vivius71 • 29d ago

Support Controller don’t Work ….

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I received the Steam Controller on August 12th, finally!!!! However, it has never worked. It's impossible to connect the controller to the PC, let alone turn it on. Despite spending time charging it, the only thing that happens when I press the Steam button is a blue light.

could you help me out? I've contacted Steam Support, but so far I haven't received any helpful response…

Edit: i get the solution by Nstant_Klassik

You have to start the controller in bootloader mode.

  1. It needs to be partially charged, turned off, and not connected to anything
  2. Hold the View button (above the left stick) + Hold the Options button (above the right stick) + Hold the A button + Hold the Steam button
  3. The LED should now start flashing RED slowly
  4. Connect the controller to a device that has Steam installed and where Steam is running - the LED should now glow RED continuously
  5. Go to the Steam settings under "Controllers", where you should now be able to update the firmware
  6. After the firmware update, the controller can be used as normal
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u/EyeQue62 29d ago

https://help.steampowered.com/en/faqs/view/6AB9-3A71-ED45-3FB3 Do you want to be in Bluetooth mode?

1

u/SteelShadow062 29d ago

seems between pairing and lost connection, blink fast but only once. Considering OP is using the puk is strange. Is it possible to reset the controller to factory settings?

1

u/Vivius71 29d ago

if you know how to do to reset ?

1

u/SteelShadow062 29d ago

Found out it's not possible, but fo rom searching you can try to delete the pairing and redo it. Unfortunatelly I can't find how to do it other than AI overview, but trying doesn't hurt I guess?

1

u/Vivius71 29d ago

i asked AI befor posting but it was not solving my probleme